Customer Testimonials
They don't just sell bikes, you get the full customer service with knowledgeable and helpful staff that go out of their way to ensure you get the best out of cycling. Particular shout-out to Alex on my last visit to the store, but each time I visit, there's someone going out of their way to help.
Quick, efficient, helpful and honest about what’s needed
Good selection of products and very helpful staff.
Great service! Really helped me out by fixing a part and squeezing me in even though they were very busy.
Experienced a great customer service..
All work to my bike was explained thoroughly by Tom a knowledgeable member of the Wheelbase team.
So many products to choose from with strong aesthetic appeal. Service Team are fantastic always finding and implementing solutions
Great service,very knowledgeable about product's, very keen to help
Knowledgable friendly and eff8cient service.
Perfect
Excellent service, all staff are very knowledgeable.
Perfect fast and friendly service. Best bike shop in the west
Abundance of options and great customer service
Speedy and friendly personal service and efficiency.
Very helpful and attention to detail, highly recommended
Came in with a headset and rear shock bold issue, one quick check over and the problem was spotted, was more then welcome to keep the bike safe there and then to order the parts and replace what was needed within a week, picked the bike up when ready and was staright back to riding again, top tear work
Great quality and service, every time!
Great customer service, friendly and helpful. Both myself and my son have bikes from Cycle world and both highly regard them 😃
Great friendly, progressive and knowledgeable service from Alex and the team.
Alex guided us to find the right bike in the right size. When we collected it he helped set it up exactly right to fit. We’ve been out for the first ride and we love it.
Big thanks to Alex and the team at Trek St. Albans!
Very friendly staff and very helpful would highly recommend taking your bike there for repair work.
Always very helpful and they are very good at there job always on time
Lovely guys as always. Helpful and great value.
Great customer service and good advice. Good choice of bikes and being able to properly test ride a bike is a real bonus.
The team were all very friendly and super helpful
Friendly knowledgeable staff, with what looks like a good product
friendly and helpul and not pretentious
Great customer service and the staff were helpful in finding what I needed. They also offered to fit the product if I needed.
Bought my new bike with a cycle to work voucher, got in touch with the shop to reserve my bike and the staff couldn’t have been more helpful, when it came to pick it up was all done in five minutes, definitely come back again, quick and easy no hassle and friendly staff
Honest friendly professional knowledgeable…if you are looking for a bike or advice I would very much recommend that you talk to the team. They have helped me get my perfect bicycle,
Always top service from the staff at Trek Fox Valley. Look after and value your staff Trek!
Good service with knowledgeable staff. Good range of bikes. Nice to be able to try before you buy.