Customer Testimonials
I combined a bike fit with bike purchase so I knew the bike would fit me. Great service, good choice of bikes and good follow up with attention to detail.
The team is absolutely amazing, 10/10 service
Great range of bikes great staff James was fantastic. Melissa was also fantastic,
Very happy customer
Always a great service from Big Bear, I think the young lads name is Harry I dealt with for my service? He is super friendly, very attentive and is easy to communicate with.
Bike rides like a dream now, I like to look after it but I’m no bike mechanic so it needs that experienced touch every now and then.
Alistair is also a key member of the team, he sold me the bike a year ago and I was very impressed by him and that continues to this day. Riding through hubfest yesterday he stopped me to talk and check the bike was good after its service, he didn’t need to do that but he genuinely cares about the company and its reputation.
The only thing I would suggest and this isn’t a negative at all, is have you thought about a portal to check the progress of your bike service and/or your bike order? It would be great to see how long ahead is your bike, you could even suggest fixes on their for customers to approve, upgrades available and then alert the customer when the bike is ready for collection.
Top service all round, see you soon
Good selection of Treks ,and other cycling gear
Always helpful and friendly service,thank you guys !!
Good price and top quality products
Expertise
Initially I was drawn to these guys as they were local to me but as they were friendly and efficient also with reasonable prices I used them again recently.
Quick efficient and trustworthy
Matt and Miles are very helpful. It's a busy shop but they make the time to find out what you need. Just had my bike serviced, performed very well on SDW. Thanks very much:)
Great customer service, very helpful
Knowledgeable, friendly and always deliver
Excellent service from very friendly and helpful staff
I was helped by John. He knew everything about all the products I was looking at, he helped me find the bike that most suited me and the accessories I’d need most. I have recommended Cheltenham Cycles to everyone who has asked about where I got my bike from
The team was very helpful
Really helpful information and advice. No pushy approaches. Really friendly and professional
Best bike selection in the area, very knowledgeable staff that really take the time to help.
The guys and gals at Peddlers are truly second to none. Nothing is too much trouble, with vast knowledge and expertise no job is too small or too big! Always a welcome smile and a helping hand. Would recommend Peddlers to all….first time buyers to seasoned cyclists. Well done Greg & team.
Adam B.
I' m sorry to say although I often come in to collect one of my family's bikes after a service or to source something and recognise the staff behind the counter, I don't know all their names.
Yesterday, I came in to the shop while on a bike ride, as the bell on my handlebar had fallen apart and was not repairable. The gentleman on the counter immediately found a similar replacement and fitted it on my handlebars, straightaway.
It was all sorted in about 5 minutes and I was back on my bike to finish my afternoon ride.
Speedy and helpful service by your staff again, much appreciated.
Many thanks,
Martin
Very professional service delivered with good humour.
Always friendly and helpful
quick and reliable
Best price and super rapid delivery!!
Friendly and helpful service, reasonable prices
Great range of stock and helpful staff. Thank you.
Brilliant service. Friendly staff. Very knowledge. Felt really welcome.
Great service, great people. Always value Jamie's advice on how to keep my 2016 Trek Fuel EX9 up and running. Same frame, upgrade components every few years. Simple.
Excellent, friendly service!
Flexible and friendly staff
I purchased a bike for my son online. We realised when collected it was too small, Tom helped us by swapping it out for a bigger bike, He was extremely helpful & friendly. I would highly recommend this store and the people that work there!