Customer Testimonials
I like the fit focused design, service and ethos - that results in a super high quality product and purchasing experience. The history and fact that they are local adds some more sparkle to the whole package.
Good service and great staff
It was great service and great product
Quick shipping, friendly customer service. The bike is even better in person
Top sales service from friendly knowledgeable staff.
Great range of products and fast delivery
I have bought bikes and had many repairs done, it is not just the friendly service, it is the knowledge the staff have about all types of bikes, and also offer good advice.
All repairs have been to a high standard, and at no time, was there ANY cause for complaint.
Friendly knowledgeable staff
The team at Cooksons were very helpful and knowledgeable. Great to deal with. Very professional.
Cooksons sold me the perfect bike for me at the best price I could find anywhere. They are knowledgeable and thoughtful not trying to push you to spend more money than you need for something that isn't suitable unlike others I could mention.
Advice is free and happily given.
A great range of bikes and accessories at good prices. I was recommended by a friend and so it's a pleasure to recommend to others.
The staff in Maidstone Cycles UK are brilliant. We have been shopping for accessories in there since the new store opened last year.
This time we bought a Marin San Quentin for our sons 13 birthdays.
Friendly, accommodating and helpful. Great quality
Great customer service!
Always friendly and helpful :-)
Clear communication and pleasant customer service
Had me Ebike in for an ultimate service n came back just like new well happy with the service 🤟😎👍
The staff are always really helpful whether it’s a routine service or for emergency help.
Thanks Again to Phil and Ian for yesterdays help
Great customer service fixed my wheel in agreed time frame.
Very good service and friendly staff
The prompt replies. Staff are courteous. The services are completed promptly.
Called in mid long ride with a problem. They were absolutely brilliant. They know their Treks. Fixed in 20 mins. I've bought a bike from them before and there after service was great. Highly recommend.
Great Staff .
Both the Mats served me very well.
Pricing for servicing my bike was exactly as indicated. Will DEFINITELY use again.
Very good service and accommodating to specific requests. Staff always very helpful
Thank you
Was able to walk in and get my bike booked in for repair without needing to make an appointment to do so.
I was contacted with quotes on reapir costs and asked if I wanted any further work to be confirmed before proceeding or happy to go ahead.
Bike was returned in working order, rides like a dream.
Definitely recommend them.
Got exactly what I needed and assistant helped me set it all up.
Great customer support and advice.
In particular Sam stood out; all staff are very helpful
Good and quick help. Hopefully the warranty claim on the broken range extender will go through ok and the problem will be solved. But the checking and updating the firmware was good and quick. I dealt with Mark who was super helpful.
Great service.
Came into store as my son was looking for a new helmet for his new bike. The adviser was fantastic and very helpful. I was with three children who he took to show them all the bikes and included them throughout.
clean design of bike - friendly and efficient service