Customer Testimonials
Very supportive staff throughout the purchase. Took their time to advise and help us.
Speedy and Friendly services with a high level of knowledge and expertise
Have used Veloline for 18 months now and they have not let me down. Great service always.
I have been a loyal follower of Trek bicycles for some years and have owned several Trek Madones whilst i was more active. I now have a lesser Trek FX2 which at 75 years old is good enough for my requirements. Always happy with Trek
No hard sell, great gut, know their stuuf. Would highly recommend
Really great experience when I visiting the local area. Would highly recommend.
Very friendly and helpful staff. Products at a variety of prices to suit all budgets
Really pleased with the service from Wheelbase from start to finish, bike was a very competitive price, communication was very good throughout, delivery arrived on the correct day. The bike was all well assembled and packaged so there was no damage.
I followed the tutorial video on the minimal assembly required, handlebars, pedals, front wheel and all sorted with no problems.
Thank you to the Wheelbase team, very impressed with the service ..... I would definitely recommend and wouldn't hesitate to use again.
Cooksons we're really easy to deal with, I bought the bike via their website but arranged for collection in person.
I emailed the shop asking if I could collect it in a couple of days and they asked me I wanted the boke set up tubeless and if I was OK for pedals as they had a selection I could choose from and buy when I picked the bike up.
Really easy to deal with and very polite.
Always great service from really knowledgeable staff.
Always happy to help and give advice on products and services. Thank you!
Great advice and service over 15 years and 6 bikes
Friendly, helpful and will never upsell or oversell.
Fantastic service. Very helpful!
Instructor was prompt, well prepared and helpful throughout.
Great bike at a good price. Quality accessories
Cheerful after sales service and prompt telephone answering.
Shop is on a bus route (even if their road is a bit stressful for bikes and pedestrians).
I really like the service provided, Nothing is to much hassle and they always go above and beyond.
Hard to part find, great service thankyou
Always friendly do a good job
Great!! Other than the wait time for a service I was very happy. I understand this time of year is busy for bike stuff. Fixed my son’s rear gears and charged me accordingly which made all the difference. Everything clearly explained.
Due to the above I will definitely use you again and recommend you.
Very helpful explaining everything about my first electric bike made sure everything was set up for me great experience would highly recommend thanks cooksoncycles.
Mark, Jamie and Simon are a brilliant team.
They have sorted out all my family’s bikes for 2 decades and never let us down.
The best bike shop I’ve ever known.
Did exactly what I wanted and more
Very helpful and knowledgeable staff.
Local bike shop.
Staff member present at time of calling was very helpful & knowledgable. A great help in picking out age appropriate clothing & new bike for my son, nothing was too much for him, a credit to the shop.
Quick, friendly and thorough servicing. Online booking is easy to navigate and my bike was serviced fast for collection the following day.
The trek bike is great good quality and build, great service from start to finish. When I collected from Trek Poole, I was seen by Alex, he was very helpful with all my questions and the extras I wanted put on my bike
Chilled, knowledgeable and helpful staff. Big range of products (Trek and some other stuff). Will service all bikes not just Treks.
Very helpful, and affordable.
I had an excellent experience purchasing my bike from Trek Edinburgh. The staff were friendly, knowledgeable and professional throughout, making the whole process straightforward and enjoyable. Natalie took the time to answer my questions and ensure I was happy with my purchase, before and during the collection process.
The service I received was first-class, and I’m delighted with my new bike. It’s great to deal with a team who clearly care about their customers and the products they sell.
I would highly recommend Trek Edinburgh to anyone looking to buy a bike. Excellent service from start to finish!