Customer Testimonials
As a complete amateur, beginner cyclist I was really impressed by the inclusive and helpful approach of all the staff. The customer service was excellent and I’m really pleased with my new road bike. Thank you so much for your patience and help!
staff very knowledgeable, helpful and friendly
Great service as always. Always very knowledgeable too. Thanks again!
The bikes ,customer service
Everything
Friendly helpful service. All enquiries promptly dealt with, and excellent communication.
However
Observations on the R/A/G reports
1-The rear tyre is too big and has been causing wear to the rear stays. ---
The 2.6 tyre is as fitted to the bike from manufacture and supply, I ride in all conditions across a wide variety of surfaces. It is inevitable that the tyres will pick up detritus that will come into contact with the stay arm .
2-The bike came in very clean and we think the customer has been over washing it, a jet wash should never be used-
I clean the bike after virtually every ride and dry off and oil.
A jet wash has never been used on the bike, it is wasted with a bucket and sponge.
I am also aware that you may decline to work on a dirty bike, or charge me, according the bike was fully washed and polished before being submitted for the work
Really great service and thanks Mr A Apps
Offer a wide range of makes including less well known and local brands. Staff very helpful.
Very friendly and knowledgeable service. Good range of produvts at a decent price. Repairs of good quality.
Very good customer service, friendly, product knowledge was good
Excellent service, professional, welcoming & friendly
Great range of products. Excellent and knowledgeable staff
Excellent
Great bikes and the staff are very knowledgeable about the range of bikes they have in the shop.
Really friendly and welcoming staff, couldn’t be more helpful if they tried.
Very friendly and helpful staff
Great service and always helpful. Super location in town with plenty of parking nearby.
Knowledgeable and friendly
Great products at great prices!
Bernie and Ben (workshop manager) at the Ilkley store gave me great advice on helping me choose my next bike.
I was allowed to test ride the bike I was most interested in, and the bike was available in my size to take away the same day.
It's the first time that I've ever dealt with Wheelbase and I'm impressed. They have a great range of products from all the major brands and the staff are very knowledgeable.
Good range and helpful staff
Easy to talk to. Great at explaining. Very helpful and patient.
Everything! Products, price and service:-)
Excellent service where I ordered wrong product and needed to order the replacement asap
Really happy with my ebike
They are very efficient and do what they say they are going to do. I’ve always felt that they have charged a fair price for the work done
Very helpful staff during my cycle2work scheme. Friendly staffs. Very accommodating. I would visit them about others products.
Very helpful when contacted by phone. Good selection of decently priced kit and bikes. Prompt delivery. Would use again.
Exceptionally great
The team at Leigh on sea are brilliant. I have bought two bikes from them, reserved and had to cancel one but no problems when I had too. Thx
A spoke broke on my rear wheel, so dropped off at the workshop and they managed to repair before the weekend. Very grateful of the quick service but this is because they care and knew I wanted to be back out on my bike on Saturday.
Thanks Chaps