Customer Testimonials
Great lads who are very helpful.
A great range of bikes, excellent, knowledgable service and very good pricing.
I have nothing but great experience with Cycles UK. Brought my son’s bike there yesterday for emergency repair. Russ was very professional and repaired it while I was waiting. Top class!
The service, quality of work and price is excellent. Highly recommend.
The team were sooo helpful today. They were friendly and incredibly knowledgeable. I was given advice on clip in shoes and pedals set up and use. i was shown how to use them and was able to practice which gave me confidence to try myself outside :)
Great coach, with personalised feedback
Always have a good range of bikes, ranging from children's to adults. Plenty of other biking gear to look through. Staff are always extremely helpful and very knowledgeable.
Each time I visited the store the people were really helpful. I spoke to several. They all knew their stufff about the bikes.
Special mention to Ben who dealt with me putting in my order in a difficult situation with the store super busy.
Collection was quick and efficient as well.
Great service! Really happy!
If somehow I get into cycling seriously I’ll be back to your store!
A very professional team, polite, knowledgeable and made me feel at ease talking to them.
They explained everything I needed to know.
Probably the most satisfying experience I have had in purchasing a bike.
I will definitely be keeping in touch with them.
Excellent service. Friendly, knowledgeable and efficient. Very happy with the work carried out!
Great people that ride & no what they are talking about.
Trek brand speaks for its self & ended up purchasing some new trek shoes, socks, bottles & cages !!
Great knowledge and service always!
Good service from knowledgeable staff
I have come to Big Bear Bikes now for three years. Each time I’d speak with Mike about the prospect of purchasing an electric bike, pros and cons. I found Mike to be very knowledgeable, polite, helpful and listened to my concerns and requirements. Two weeks ago we got over the finishing line. (Not Mikes fault 3 years, my concerns about battery power. I think they’re at a good point now for my size and weight) I picked up my Trek Powerfly Friday 5/6/26. Mike spent an hour with me explaining things setting the fork suspension, tyre pressure and pairing the bike to my phone. Again nothing to much for him. Each time I visited the shop I found it to be busy with lots of activity going on, all the staff seemed to be happy to help with good knowledge and advice. I’ve test rode three or so bikes over the years, this is encouraged to get the feel of the bikes. You don’t get that online!!! With so many bike shops disappearing from the high streets nowadays, I world say get out and buy from one you can visit and BigBear Bikes is a 5 star experience. Thank you guys Lea
Staff are friendly, knowledgeable and very helpful. Highly recommend.
A great well stocked, smart, modern shop run by a friendly, knowledgeable and professional team. Great value for money service provided every time.
I highly recommend the shop.
Helpfully staff prompt service
Shaun and the team are always there for advice along with there skills and knowledge of the brand mines a Trek powerfly 5 and any work I’ve had done as been to a high standard the parts and labour always come in at a fair price.
Customer service
Trek Childs bike
Friendly and knowledgeable staff, good kit
I’ve always loved Trek bikes, and one of the main reasons I keep coming back to the brand is the excellent after-sales service.
I’ve recently purchased two bikes from Trek Bracknell, and the whole experience has been first class from start to finish. Mariana, Ed, and the store manager (John I think) were all incredibly helpful, knowledgeable, and genuinely passionate about making sure I got exactly the right bikes for my needs.
Nothing was too much trouble, communication was excellent throughout, and they went above and beyond to ensure everything was set up perfectly.
It’s refreshing to receive such great customer service these days, and it’s a credit to the entire team. I wouldn’t hesitate to recommend Trek Bracknell to anyone looking for a new bike or expert advice.
Thanks again to everyone involved!
We hired ebikes which included chargers helmets and locks. All the equip was of a high standard and they were delivered and collected on time! Very good service
A high quality service with good honest advice.
Helpful, honest and friendly advice on which product to purchase from people who use these products every day and so speak with authority.
Fantastic staff knowledge. Not just people that work there. Really passionate
Expert work , friendly service , great prices
Friendly counter staff
Swift & Efficient service carried out on bike’s rear puncture
Great communication
Great advice when buying the bike. Great service from Tom and the team after purchase.
Good range of products, good prices. Needed to know a specific detail about a helmet and a staff member checked actual stock and emailed me back quickly. Placed the order and had it delivered in a day, really pleased with the product and service.