Customer Testimonials
Prompt and efficient service and will always keep you cycling and resolve any issues quickly
Great service, dealing with a warranty claim on a bike I hadn't bought from them.
Friendly and very efficient.
Easy purchase and friendly staff
Products are of great quality and lots of options. Services couldn’t be better.
Fast efficient and cost effective service
Excellent service.
Customer service was first class and they provided really great advice throughout the build and the sale. The purchase was for my son’s Christmas present, they shared offers on the day of collection as extra gifts for my son and they helped me to load the bike into my car. Definitely recommend them, thank you and have a lovely Christmas to the team at Big Bear Bikes!
10 out of 10
Thank you
They always go the extra mile to sort you out weith satisfation.
Often considering whether to buy online or in the shop, one always has to conclude that it pays off - also litteraly! - to get the right advice directly (instead of via a robot chatbox) about all bikes and their parts, from people with proper technical knowledge, and the right range of items available.
Great bikes, really friendly, knowledgeable and helpful staff
Great service, kept me informed before any work was carried out.
Friendly helpful staff.
Amazing friendly people very knowledgeable and just always willing to help would recommend to anyone. Great work Simon, Mark and Jamie.
The team at Lewes Cycle Shack were great. Clearly knowledgable about their bikes and talk me through the bike scheme process. Everything was very smooth and efficient.
Marty and team always look after me so well. Customer service as it should be. The shop has a fantastic range of products and a welcoming feel.
Repairs
Accessories
Great service and staff
Great products, well made and supplied by great service at your Poole shop.
Range of services, knowledge and enthusiasm of staff, bright and attractive setting of shop
Always a great range of products, canterbury has always offered a great range of services
Staff was very helpful and so good with the kids the day we went shopping for Santa
Knowledge, variety and value
Thankyou to the Chelmsford store! Your customer service and product knowledge was exceptional.
Quality products. Efficient knowledgable service
Always good advise and excellent service
Arawn from customer service was absolutely brilliant! He went above and beyond to try and get our bike shipped out before Christmas and was incredibly helpful and friendly throughout the entire process. We couldn’t have asked for better service
Ben and this team have always been great to us.
Their product knowledge and experience really do help.
Great help getting my son the right bike and the bits to go on it. This is what you expect from a local bike shop, Great service, Helpful Team of staff and willing to go the extra mile...
Good range of products. Helpful team.
Speed of response, accuracy of diagnostics and quality of work and products - thank you Dan and Chris
Promt arrival during a busy period. Product was easy to find on their website.
One of the few places in the UK I could find a replacement for Tektro Twin Brake Calipers.
Reasonably priced.
What arrived was as exspected.
Arrived late morning, fitted and bled in the afternoon, out for a test ride early evening. Job done.