Customer Testimonials
Friendly and professional
Extremely helpful, knowledgeable and polite
Good good customers service top brand's
The 1:1 support and advice along with aftercare.
I was quite urgent in reserving a Cannondale bike that I even called up after sending the form. The customer service was attentive, precise and just on point. I cannot fault anything of Wheelbase.
I will definitely be shopping with Wheelbase Lake District again. Thank you.
Great service, with friendly staff.
Very responsive, do what you say you will do. Just great to deal with.
Exceptional service, knowledge and old fashioned personal service.
Have all my bikes serviced and maintained here and always made to feel valued and important, even when just in for a puncture repair or a chat.
Truly a fantastic team and utterly recommended.
Very straightforward hire, full sus bike rode great on the trails. The guys in the shop were knowledgeable and happy to help, eg held a bag whilst I rode. Will visit again!
Trek Emonda - ex team bike
I purchased a Cannondale synapse carbon 4. It was expertly assembled, packaged and delivered. Absolutely brilliant. All i had to do was put in the seatpost. Thank you. Buy from these.
Good communication and professionalism
friendly staff and high quality, reliable service. I've been bringing my bikes to Joe Daly for years and I always feel they do their best to provide excellent service.
Charlie - on bike repairs and alterations was fabulous - he realised the problem, came up with suitable and affordable solutions, was not patronising. The whole experience was brilliant and he is only a force for good.
Been coming to Wheelbase for years, the staff are always very friendly and knowledgeable and the amount of stock they have is amazing, from cheaper end to high end in bikes and clothing, great choice. Also had my bike fixed here a few times, great mechanics that know what they’re doing.
Onboarding experience, premium
Bikes, flexibility and the amazing team behind.
Knowledge and customer service
All the staff are very friendly and knowledgeable about bikes (and more particularly their problems).
I've had occasions where my bike is not behaving, and I've popped into Cookson and they've had a quick look at it and got me back on the road within a few minutes.
I know that sometimes you have to wait a couple of weeks before they can fit a repair in, but it's generally worth waiting for the experts to perform their magic.
Remember, Cookson Cycles have been around for a very long time, and nobody I know has a bad word to say about the quality of the service they've received from them.
Great service and lots of helpful advice
Friendly and knowledgeable staff
Good range of products
Accessible store in Gloucester
Good set of values
Great service, prompt helpful advice and the feeling that they wanted to assist, whatever the problem. I had never been there before, but felt I should have been. Very grateful.
Efficient and prompt
Good honest service
Fabulous friendly efficient service. Thank you
Professional and personable
Diolch yn fawr, sorted a warranty claim and replacement very quickly. Great service
Great communication, fast despatch
Very professional.
Great professional service , thank you
Always excellent service from the Ilkley shop. Very knowledgeable staff and always available to help. Thankyou.