Customer Testimonials
Having decided that I wanted a gravel bike built to my specifications and that I wanted a titanium frame I am glad that I turned to Bay Cycles to build it for me. Jez and Lisa spent time helping me choose components and compared Reilly titanium frame sizes to a previous bike I had ensuring a correct fit. I was consulted frequently and the bike was built exactly how I wanted it. The bike fit was something of a revelation as the saddle height was increased from what I usually had, but it seems to work well. I have had the bike long enough to do a few rides and it is perfect. I also have the reassurance that if there are any problems Jez and Lisa are only a phone call away. If you are considering having a bike built specifically for you then I can highly recommend Bay Cycles.
On arrival at the bike centre we were welcomed by two members of staff and then shown around the bikes and equipment. For the test rides we were provided with excellent un-used bikes to trial and they were excellent.
What made the whole experience so special was that Alex was on hand to explain the use and settings of the bikes under test and then he accompanied us on a ride where he showed us not only the many nuances of high quality EMTB's but also the fabulous facilities on hand in Dalby Forest. Alex's knowledge and passion for the sport, the company and the area were very much in evidence. All in all it was an excellent introduction to E-bikes.
Product works great and arrived on time
Nice store layout and your staff are always really helpful.
Good and quick sewrvice, nice people
Lifetime warranty/service. Employees are also very helpful.
Great customer service
The service from the staff
Great range of products and staff very knowledgeable.
Replacement of a gear cable was completed in a couple of hours……I could actually have waited in the shop whilst the work was finished. Excellent service at a very reasonable price.
I shall certainly go there again.
The team were very easy to deal with! I spoke to David at 4pm on Saturday and he accommodated my quick drop off for a collection the next day!
Very friendly welcoming team making me feel very relaxed. Tom helped me find the right bike, organising me a test ride with one option and then managed to get his hands on an early delivery Whyte karve - I’m chuffed! Would definitely recommended, thanks guys!
Knowledgeable staff who were very helpful and made the whole process very smooth from start to finish
Great service and very helpful staff, who helped in every way that they could.
Resolved an issue with my Specialized ebike, due to a faulty wiring harness. Liaised with the manufacturer and the work was done under warranty.
Big thanks to Adam and Russell, both of whom were friendly, courteous and helpful!
Fixed my bike quickly and with excellent customer service
goods recieved, great quality service.
Very good lads would not let us leave until everything explained on both bikes, helped load into back of the car, spot on very knowledgeable
Workers at Trek store polite & knowledgeable about bikes.
Friendly staff and good service.
You posses a great deal of knowledge and expertise in cycling which means I am always advised correctly resulting in the right products being purchased.
Great bikes everything was explained for the setting up process which was very easy up and riding in no time and very friendly people would recommend
Very friendly and helpful from start to finish. Probably most important, reassurance that should you have any issues post purchase they will be there to support you.
Service was amazing. Peter wemt out of his way to find the perfect bike for me
Friendly, knowledgeable team and complete works to greed specifications in record time. I always get advisory info thrown in too.
Not the cheapest around but you absolutely get what you pay for. I don't use anyone else.
My bottom bracket problem was dealt with very quickly. Thanks
The staff were very knowledgeable and went above and beyond to accommodate my wishes, a special thanks to Lola and Tom. I asked for a number of accessories for my e bike, some of which were very hard to track down and took a few months on back order. I could have used my more local Trek dealer but I was so impressed by the level of service and care with the Canterbury Cycles teem in Canterbury I have no regrets. When fitting all the various bits to my bike, they even tided a few things up and fixed an issue I didn’t even know exist. Thanks!
Good prices good follow up from Staff
Extremely knowledgeable staff. Very helpful. Friendly atmosphere. Tom is very confident in what he does. Very reassuring for me as a customer. Our needs were met and we are very happy. Would definitely return again and recommend to anyone.
Knowledgeable friendly staff, big shout out to Rick and the lads behind the scenes setting the bikes up. Great prices on accessories as well as bikes and absolutely no hard sell.