Customer Testimonials
The team within the shop great staff
Kept me in the loop on a bike wheel warranty claim, handled all the faff of dealing with manufacturer. Great service.
The guy that served us was amazing. So knowledgeable and professional and amazing with my son.
Great job replacing bearings on my wheel.
Friendly, helpful and prompt service.
Sound advice, quick turnround.
Very helpful and very efficiently arranged for my new bike to be sent home for me.
The very helpful, highly competent technician who carried out a six month service on my 1985 Peugeot bike.
Very professional and helpful lads
Excellent bikes and really helpful staff
Great service and my son loved the bike we hired!
Friendly and attentive service.
Excellent hire bikes - particularly the full suspension bikes. Friendly staff. Great tracks
Great service from great staff 👊🏽
Good selection
Helpful staff
Excellent service
Nice to visit
Always great service when I pop in - this time from Dan who sorted mudguards for my Trek.
We were helped by Ben. He was very knowledgeable and helpful. He help my husband and myself choose the correct bikes for us. He was able to advise us about the cycle to work scheme also. Once the bikes arrived they helped fit the bikes to us and gave us demonstrations. Nothing was too much trouble. If you need or want a bike - TREK Bicester should be your first and only port of call!
Friendly, prompt service.
Always friendly service from the excellent team in Maidstone. The new store is fresh and inviting. Well done to all
Flexible, fast, and friendly!
Highly experienced staff. Very professional and friendly
Really friendly and professional, knew lots of information. Oliver pleasure to talk to and buy from. Would strongly recommend if your looking for a new bike.
Alex was incredibly helpful and personable, and made the experience of buying an eMTB a very easy and enjoyable experience
Dropped my bike off for a cable change and within the hour it was all done and I was contacted...Great service.Wpuld recommend.
I’ve been going to Wheelbase for nearly 20 years and the products are of very high quality with excellent customer service.
New to gravel biking and was very grateful for advice when choosing my bike. Returned with bike to have brakes adjusted etc… it was done immediately and was no problem. Shop is really well stocked with parts and assessors is for my bike. Very welcoming, friendly staff.
Very professional, honest and knowledgeable interactions with the customer which engenders a high degree of trust when buying what is probably one of the most expensive things you will buy after your house and car
The customer service friendly, helpful staff that were relaxed and didn’t feel like being pressured into sale. Also the price in terms of bike being reduced in sale.
staff always ready to help thankyou.
I’ve shopped at Cooksons for over 30 years now and wouldn’t go anywhere else
Service is second to none and the staff are brilliant
Best bike shop ever
Service department, was extremely helpful and efficient in sorting out the problem with my bike