Customer Testimonials
Great range of bikes, amazing knowledge
Everything, great workmanship and excellent customer service, thankyou.
Excellent and prompt service, as usual.
Excellent service. Generally good advice. They're willing to go out of their way to help cyclists.
They sell good quality bikes and equipment. I would not hesitate in recommending Summit to any cyclist.
Thank you for taking the time to explain everything to me in full detail. I felt like you really had my best interests at heart.
Very prompt and knowledgeable service
Amazing back up service on awesome bikes. Trek Shrewsbury in particular are fantastic and nothing is too much trouble for them. Fantastic experience from start to finish. Thanks guys!
Professional service and good knowledge.
Greta service, only do what's needed, very helpful arranging a suitable day and time. Clear communication if any parts or work beyond normal is necessary
Prompt and skilled
Great service, communication and knowledgable staff
Very efficient service and advice, also you must carry a lot of spare parts as I had four parts changed on my bike given how many variations of parts there is!
honest, helpful service and good quality products. staff are always easy to deal with. Kieran is particularly helpful.
Repair service was excellent.
Good friendly service. Will definitely be back for any bike repairs.
Always very helpful.
Friendly, thorough, resposnive.
Great price, fast delivery
Really friendly like a family run shop and prices good all in all good service
Very helpful and very good service.
Warm welcome into what could be seen as an intimidatingly specialist shop/showroom. I felt listened to (initially I made a phone enquiry) and understood, even though I didn't really know much about what I thought I wanted!
Great help from Matt when I finally got round to going in to discuss eBikes. He was able to make a spot-on recommendation and I didn't feel pressured in terms of up-selling or add-on items. The offer for me to trial a MiRider and cycle it home and keep it overnight was made, which was exactly what I wanted and needed to make a decision. The purchase process was smooth, clear and fair (we agreed a part-exchange with my trusty old Trek Navigator - also bought from Saddle Safari back in the day) and the timescale for delivery promised was correct to the day. Just a week of waiting for my brand new bike was great. No horrible long lead time. Dan was super helpful and friendly when we arrived to collect the new bike - and Mark was equally so when I called a couple of days later to ask about bikeregister.
I had good advice re security and maintenance - and the offer to park on Saddle Safari premises within their opening hours is a very much appreciated bonus.
All in all, I feel quality and first class service from the Saddle Safari team of enthusiasts and am already thoroughly enjoying my new mode of transport!
(The poster at your door is true; eBikes do change your life :) )
Whole process from start to finish was great. Fab communication regarding delivery and option of changing bike as the colour I wanted was at a different warehouse. Came packaged really well. 100% recommend
Great friendly and efficient service
Very good staff who were very help full
Friendly knowledgeable efficient helpful
Awesome, kind, fun, and full service with great products.
Great range of bikes and accessories and good product knowledge
The helpful service, and accommodating information provided was outstanding when trying to book from the other side of the world - 100% recommend Nevis Cycles. Bikes were in great condition.
Hints going forward... I would recommend reiterating to people cycling through to Inverness that there are very few places to pick up lunch and snacks and to pack these from Fort William. Also if it is predicted rain then line the paniers with rubbish bags as they are not water proof. Thanks team for a fantastic service.
Fantastic experience, lovely staff and quality products
People very knowledgeable helpful and cost is very honest