Customer Testimonials
Great staff. Very helpful. Great bikes.
Good advice by knowledgeable mechanic.
Thanks
knowledgeable staff and crucially product in stock
Friendly staff.
Mike who sold us our bikes back in 2021 always comes over for a chat.
Service department handled both our bikes efficiently
Super helpful, knowledgeable and friendly.
Will be back
Friendly customer service and great friendly advice
Easy to contact, responsive and flexible to my needs. Comprehensive overview of the bike when collected and very friendly.
Friendly - quick, no dramas.
Gwasanaeth da iawn a chyfeillgar bob tro/Very good and friendly service each time.
Diolch yn fawr/Thank you very much.
Excellent service, competitive price and quick delivery as promised.
I have brought two Trek MTBs and they are both amazing.
Thank to to everyone at cycleworld
Great advice always. Customer's budget conscious too. Friendly too. No mansplaining either.
Very knowledgeable, patient, friendly staff
Always give good advice, very generous with their time, and their work is excellent.
I have been buying here since Joe Senior was around. It's good local and fair service
Very nice place with a great team.
I bought a Trek electric bike in 2023 and had some charging issues.The service from the Hatfield Rd branch has always been professional and friendly.They provided me with another charger,and unfortunately that also was faulty.Once again there was no issues with them supplying a new one,which fingers crossed has done the trick.I have the bike serviced once a year,and I know they will only replace parts if it requires it.I have had experiences in the past with different bike shops,where you feel your bieng taken for a ride ( if you pardon the pun ).I am extremely happy with the service this bike shop provides and would thoroughly recommend them
Everything was dealt with in a very professional and friendly way.
Always happy with service and support from Richmond Cycles! This time I was helped by Anthony to choose mudguards and tyres for gravel bike and could not be happier with tyres and mudguards Anthony has recommended. Thank you!
The range of bikes and spares is absolutely amazing, but it’s the staff at Trek Poole that makes the experience so good.
I have been to the shop dowzens of times and I have never come away dissatisfied.
What a great team this is.
Consequently, my next bike will probably be another Trek.
Great service.
:)
The knowledge and passion for bikes, excellent customer service and the best bike I've ever ridden
Excellent service, knowledgeable & not pushy
Always helpful and some temptingly great bikes on show!
After weeks of looking for a bike on eBay we thought we would just pop in for a quick look. The staff were very helpful without being pushy and helped me find a bike to suit my needs, ex demo and a real bargain. Thank you guys, I’d definitely recommend going on for advice 👍
It is a good service
from richard
Friendly, knowledgeable customer service
We didn’t just want a bike - we wanted the advice and service with it as well. Cycles UK Maidstone certainly provided everything we needed.
Quick service in changing my broken mudguard
Great service from all! There's always something new I want to buy - or a product that's shared with me that I realize I need!