Customer Testimonials
Every time I walk in to your shop I feel like a valued customer. I know I'll get great service. You all clearly know what they're talking about because you have vast experience with using bikes.
I try and avoid your parts/shop section because I know I'll spend too much ;)
Great communication and quick delivery.
Well stocked. Knowledgeable staff. Private area for test rides.
I know them and they know me and my bikes.
A trusted service with competent and friendly technicians.
Fantastic bike shop. Staff super helpful with huge knowledge of all the bikes and with recommending the right bike. A good amount of stock, so you can see the bikes. Highly recommend
Huge stock range and brilliant workshop service - new shoes and pedals today plus gears adjustment and new mudguards have brought my Cannondale back to perfect condition.
The Stavely store is fantastic, plenty of bikes and accessories to browse and the staff are very knowledgable.
Excellent, professional, efficient, friendly, fairly priced work and support.
Thank you so much
kind regards
First name removed
They have what I needed, to fix my bike!
Great customer service by the team via telephone, email and whilst visiting.
They were willing to engage with me on the phone/person. Very helpful with questions but equally important was their willingness to provide me time/space whilst I considered the purchase without pressurising me.
Thank you
Great service explained everything the did
Very professional staff with great knowledge of the product they are selling.
Servicing dates are adhered to. Reception received when buying my bike was very good taking me step by step in what I was requiring on my finished bike and helping with the size I would require.
The delivery date was adhered to.
All in all a very good experience.
Good workshop and advice.
Great communication from the service dept.
Well engineered bike frames.
Excellent value for money.
Speedy service
Best bike shop in the borough.
Just the best LBS - honest, helpful, kind and do great work.
Harry and Paul were so helpful when I came to get my bike fixed and serviced. They kept me fully up to date and in the loop the whole time whilst my bike was in and I could tell they did exactly as I needed. Thank you so much guys 😊
Nice bikes, helpful staff
I've always be satisfied with the depth of detail the staff provide about the products they sell. Also they seem interested in what would be most suitable for me, from bikes to clothing they have it covered.
Took ebike in for annual service and work was undertaken to high professional standard, on time with excellent customer service. I would highly recommend this reliable and trustworthy service.
I can’t say enough great things about this company. The folks in the Loughborough shop are amazing. So knowledgeable and super helpful. I’ve had a couple of issues with my bike and they sorted me out so fast it was brilliant.
I’m never buying another bike from anywhere else.
Helpful with a lot of knowledge about bikes so you get what you need and not steered to something you don't need at a higher price, extremely helpful
Great selection
Great friendly team and always very helpful and patient
Great selection of bikes and gear to go with them. I dealt with Rick via email as I don't live nearby and he was extremely helpful in dealing with my needs.
Bought a orbea mountain bike for my son the online price was the cheapest I could find , the bike was built,packaged and delivered within 5 days at a very reasonable delivery cost it came well packaged wrapped in bubble wrap and foam the whole process has been excellent from ordering to delivery has been excellent I can highly recommend wheel base
Fantastic customer service
Excellent service and technical knowledge
Always friendly and professional service from Dan and the team.