Customer Testimonials
Tension to detail on service
the friendliest of the staff
Bike fitting with Paul was fantastic, he explained each part of the process in detail and making the finer adjustments to my bike and cleats set up has made a world of difference when riding - would highly recommend!
Only what needed doing was done👍. And was advised of the temporary nature of what they were able to do without incurring a major investment. In the end, the bike is easy to ride with the changes made. Thanks🙏
Friendly reception, clearly very knowledgeable mechanic who offered useful advice. Service carried out quickly and to high standard. Will definitely go back.
Top draw level of service. The best cycle shop in town.
Friendly service quality results driven by professionalism and excellence - highly recommended.
excellent service, communication and shipment, thank you so much!!!!!!!:)
Great service and very helpful offering advice 😊
Excellent, knowledgable and friendly service
Absolutely incredible service through and through! Honestly cant say enough good things about the company and staff i had the pleasure of dealing with.
This was my first time using yourselves and it was very special as i was buying my first EMTB.
Shaun I cant thank you enough for giving up time on a day off to rectify the issue with the bike and then to hand deliver it all the way down to Bristol for me to make sure I managed to make my trip this weekend was unreal!
The customer service that I experienced from the start to the delivery was on a level that is almost unheard of these days. Friendly, professional and honest throughout the whole process.
The bike has well and truly been put to the test today on hard, muddy trails which was only possible because of you. So once again thank you for making it happen!
Thoughtful, well-informed advice tailored to my needs, and quality products.
Dillon knows his stuff. A pleasure to deal with.
Very friendly and knowledgeable. Great quality products.
Great product, great service and the team at Trek Shrewsbury are a great bunch.
Would reccomend to anyone.
very friendly and informative
Very good price and fast turnaround highly recommended
After weeks of trying to get the right parts for my rear Bontrager wheel I gave up and dropped it off at Wheelbase Darlington.
They managed to source the correct parts, assemble them and have the wheel ready to go.
Great service and speedy too.
Solved my problem, happy customer
Arrived on the day stated so happy days
Service excellent and the guys there helpful and friendly also quick service
Rare combination of honest and knowledgeable
Found what I wanted straight away and was easy and quick to place order. Was notified when item was in store to collect within a few days. A smooth and pleasant transaction with good communication. Many thanks
Really friendly and helpful staff 🙂👍
Excellent advice and service from all members of staff, competitive pricing and a convenient location.
Always helpful. Always friendly. Always a great job done be it a small job or something more significant. Excellent job too on servicing your bike.
Great bike recommendation and fantastic service, thank you! Took the new bike for its first spin at Hamsterley today and it was a dream.
Friendly staff great knowledge
The team are always very helpful, communication is great.
Excellent service as always.
Highly recommend.
The older man is particularly nice and helpful