Customer Testimonials
I have been a customer of Bay Cycles for many years and I wholeheartedly recommend their services. The staff is consistently friendly and provides excellent advice whenever it is needed. I would not consider using any other business for my bicycle servicing needs.
Helpful friendly staff.
Can’t recommend these guys enough, my son cable on his break broke, they fixed it for him the next morning even though it was extremely busy.
Also had a look at bikes in there and they can’t help you enough, giving you advice all the way.
Top guys 👍
Very good service, high quality & all issues / work fully explained. Would / have recommended to others. Thank you.
Rowan took the initiative to source the mudguards to best suit my bike, and went further to accommodate my timescale.
Whole experience was 1st class from start to finish.
very friendly and customer oriented staff, I’ve booked my service appointment easily and got the bike serviced in 1 day! super happy with quality of the work done, will definitely come back
Products Look great
Staff very helpful and friendly
The staff were patient, knowledgeable & very helpful.
Service and advice provided was excellent.
Quality products
Knowledgeable staff
Good customer service
Great service
I had a fantastic experience getting cleat fittings for my bikes shoes at Bay Cycles. Lisa was patient, knowledgeable, and clearly very experienced with setting up my cleats.
Lisa took the time to make sure the cleats were positioned correctly for comfort and safety, explaining everything in a way that was easy to understand. It really gave me confidence that after my cleat fitting that I would be riding efficiently without any strain or awkward positioning.
Overall, a top-quality service that I would highly recommend to any body looking for proper cleat fitting and expert bike advice.
Great service,!
Excellent! Said it all before!
Friendly and helpful staff
Friendly, knowledgeable team
Great service, friendly team and food prices than you.
Di2 issue dealt with very efficiently and quickly thank you
Rarely friendly, knowledgeable and helpful staff great products
Professional lads, good service timescale and affordable
Met Peter the owner and booked a SRAM warranty inspection which was carried out efficiently by Mark.
New warranty parts had to be ordered replacing the faulty parts
I was regularly informed as the warranty was processed with parts added as supplied by SRAM.
Great service from an independent local dealer. Thank you
Mike
Great service with good choice of parts and accessories available.
Fantastic service from all the team in Colchester when buying bike for myself and my wife.
Friendly, extremely knowledgeable, and happy to spend time helping us choose. We had an idea about what we wanted but they made sure we tried different sizes to be sure we had the right fit and understood all the alternatives. We really appreciated the trouble they went to to be sure we were happy.
They have good stock available
We drove 50 miles to reach the shop and were glad we did! Highly recommended
Overall great customer service and super responsive! Best bike shop
Just good service
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CyclesUK Maidstone generally have what I need. Tools, spares, accessories, a range of quality clothing and of course, new bikes. All priced from budget to a bit more.
Service is excellent and the workshop does an equally excellent job. Difficult to beat.
Excellent service… provided information I wanted. Bought some sale too.
The staff are always very cheerful, friendly, and knowledgeable about the range of products they stock.