Customer Testimonials
Extremely happy with all aspects of researching / purchasing my new bike. Prompt reply to my initial email. Patient, helpful and knowledgeable sales person - thanks Simon!. Unpressured test ride. Easy online payment after receipt of quote. Bike prepared and collected the next day - comprehensive demonstration of unfamiliar features. And, of course, a great new bike with ongoing support as necessary including first service FOC. Faultless.
Fantastic guys very professional and friendly
Prompt and helpful response to initial questions and always good friendly service
The guys saved our holiday. After a fall, the gear mechanism—specifically the derailleur hanger—was completely bent. Even though the guys were surely very busy, we were able to pick up the bike again after two hours. We visited Inverness Castle while we waited...
Courtesy
Always brilliant service at big bear from a friendly team Thanks
Great customer service. Always there to help and advise.
Can pretty much get anything in. Knowledgeable.
Great service!
The individual service and advice was great.
Good value, very strong. Excellent knowledge by staff and very helpful, perfect for a novice like me. Clean store. Well laid out and great choice of products.
Excellent quality bikes and great mountain biking trials.
Friendly and knowledgeable service.
Great service from Cycles UK, Greenwich! They had my Trek FX 3 ready in just 4 days, especially considering the bike had to be ordered in and the accessories had to be fitted. A special mention to Sonny, who was very helpful and accommodating even though the store was quite busy. I bought the bike through the Cycle Scheme, and they didn’t redeem the voucher until they handed over the bike fully fitted with all the accessories, which was comforting. They also included the first service free.
Probably the best customer service I’ve received in any shop not just a bike shop. Amazing level of care and patience and knowledge
the bikes are very good, the shop has nice and helpful staff
Extremely friendly, professional and helpful staff. thank you!
Great staff and very knowledgeable. Thank you Tom
The service was incredibly good and fast, thank you!
Very knowledgeable and friendly staff. Great selection of bikes to choose from.
Excellent personal service from a great local bike shop. Always helpful, always friendly.
Staff here always great and willing to help
Super helpful staff and aftercare is amazing.
Responsive service
Bike serviced and puncture repaired efficiently. Dropped off in the afternoon and could have collected at the end of the day
Excellent service! Fast and friendly and they know what they’re doing. Thank you!
It's all good. Great service, great price, great staff
Adam was great. Gave us loads of info and made it seem like he wasn't just there to sell but to help. Amazing stuff 🤘
The team at Wandsworth are remarkably welcoming and flexible too.
I’ve received a fantastic service ever since the shop opened.
Old fashioned personal service, very helpful.