Customer Testimonials
Fantastic bike shop with brilliant staff
Great customer service!
Very friendly and very helpful staff
Great quality bikes and accessories in store
Very professional and friendly staff. Always happy to help.
Incredible service time after time
Very knowledgable, repairs and service completed quickly.
Spoke to Ben Broome at this store. He was super helpful with my enquiry and arranged for a price match, easy payment as well as arranging delivery via my local store. Great service following up on an email enquiry. Thanks Ben.
We were very happy about the service. The flat tire was fixed very quickly, within hours. The staff were very helpful an accommordating.
Very friendly and efficient service. They definitely go the extra mile. I’ve been very happy with my new bike and accessories.
I couldn’t recommend Wheelbase enough. Oscar in particular was excellent in helping me resolve a payment issue which was being caused by PayPal credit. Awesome customer service, really polite and extremely helpful and responsive.
Friendly knowledgeable staff , great selection of clothing and bike spares .
Good service, knowledge staff and excellent stock levels.
Having delt with Wildside in the past even though I have moved 200 miles away, they were the first ones to phone when I needed help , they went over and above to source the items I needed in a very professional way. The products arrived and are now in the process of upgrading my bike thank you to all involved. Customer service is 100%
Always been a big trek fan, nice to have a dedicated shop in the area.
Staff always helpful and knowledgeable 'problem solvers'.
Trek Poole very supportive of younger riders with my daughter being 'sponsored' last year which meant so much to her.
Happy to send friends and colleagues to tgge shop with them all satisfied with their service and purchases.
Quick, friendly and solved the problem. Great communication about when I could collect the bike as well.
I bought an Excellent quality female designed women’s Liv Rove bike 4years ago that never broke, and have just had a service done rapidly and at a fair price and am back in the saddle to work, excellent expert friendly service by Martin, Dimitri and team.
Brillaint service, will recommend to everyone. Thanks a lot
I had a bike puncture which I needed to get sorted.I went into the shop and Cassius helped sort this issue. And i have to admit Cassius was awesome! I had loads of questions as I am new to road cycling, which Cassius answered them all in great detail. I learnt lots of new things about maintenance, repair and general advice when it comes to road cycling. I have definitely found my local bike shop. The whole team are great - would happily recommend.
Jamie Gibbs
Very friendly and honest. Wouldn’t hesitate to use again
James is incredibly patient talking specs and accessories, and knowledgeable too.
Rick was extremely helpful is helping a cycling novice like myself in choosing cleats and setup my bike properly!
Husband had his electric bike serviced recently and says it's like new it not better!
Really helpful in my emergency prior to the Antifreeze event. Had broken spokes, fixed within 20mins, was able to start as planned.
Very helpful, was able to test ride different bikes before I bought and was advised on the differences between them which made things so much easier.
Very happy with my purchase, have mentioned to a few work colleagues who are also looking at bikes.
Product as advertised, got it on sale which was brilliant, fast delivery. Item not available elsewhere at such short notice.
100% would recommend
The MTB wheels I ordered a year ago were built at a high standard and are still running true.
Excellent product reasonably priced and good customer service😀
Good quality.
Marianne was very helpful and responded to all comms quickly.
Being able to visit store for advice & range of bikes.
Easy to book for a service. All sorted quickly and the bike is in great nick. Friendly and knowledgeable staff. Many thanks.