Customer Testimonials
Good friendly advice and a personal service. Quality range of products and were happy to discuss getting in items that weren’t in store.
Great customer service, as always! The team is consistently friendly, professional, and helpful. Thank you for another excellent experience!
As always Matt and team provide great and speedy service.
Extremely helpful and good deals
Great range of products and highly skilled team managing the shop and service. They are very knowledgeable when it comes to mechanical repairs and service.
Staff are friendly and knowledgeable. Took my bike in for a gear tune and cable service. They did an excellent job at a reasonable price and the bike rides better than when it was new!
Good knowledge and excellent service from people who are friendly and efficient
As always, service great. Knowledgeable and friendly staff. Also was told about Trek - what an amazing company. Buy something , use it for up to 30 days and if you don’t think it’s any good return it for something else.
Friendly informative knowledgeable no pressure
Great service really helpful team thank you
Friendly and knowledgeable service at reasonable prices
Quality kit and good helpful people and a nice café
We have always used this company and have had good service, they go out of the way to source what we want. Great staff always friendly and knowledgeable
Having been supplied by Pearson for 12 years, including four bicycles from race to touring I have always been looked after very well by all staff - Guy, Will, the engineers and delightful shop staff. The icing on the cake is their heritage over many decades in cycling - a story itself worth checking out. This small bike shop is now moving into its seventh generation of family ownership. The entire small, (a positive!) team have been immensely supportive, knowledgable and efficient. THANKYOU
Absolutely fantastic service
Pete and the team is Shrewsbury are very polite and a friendly welcoming into the shop , they are very knowledgeable , they set me up with right bike and accessories, definitely recommend to high standard shop , I can’t wait to pop in again on my travels..
All guys in shop are very knowledgeable on their products, you can tell they are keen cyclists
Friendly efficient service from knowledgeable and helpful people
You’re staff were exceptional they spent time removing my tyre and then replaced the Inertube for a very reasonable price so I was very impressed.
Great online price and in store service. Bernie was really friendly and helpful and made the purchase really easy
Great service from knowledgable people
Friendly, Prompt and Knowledgeable service
I like that Marty and Grant know me, my bikes and the kind of riding I do- and give me a bespoke service - also that I can pop in with no notice and get good advice.
A ridiculously huge range of bikes that simply make your mouth water. I started with a budget in mind and very easily blew that out of the water when temptation got the better of me. The discount offered by Wheelbase made it a no brainer... it felt rude not to take up the offer!!
The whole process was dealt with very professionally by Matt. I was assisted to make sure my choice was suitable for my type of rides, given advice to choose the correct the size and then updated regularly with the progress of my delivery. The bike was received in a suitable large package and the after-sales care was top notch.
Well done Matt and the Wheelbase Team!!
Sal
Great bike servicing provided by Amy
Easy web to navigate and clear communication.
Perfect servie for my bike, in time, very fast.
Sometime not easy to find available time for an appointment, however it's a good indicator that service is very popular
Attentive customer service with sound advice. We found Oliver and Alex to be very helpful indeed.
Top quality, top advice, top service
Good service