Customer Testimonials
Steven in the repair shop was able to squeeze me in even during a very busy season!
Top notch product and service
The team at the Spartanburg Trek is friendly and personable. I took my bike in to have a snapped gearing cable replaced and have a pro tune completed. The bike was ready when promised. The bike ride like it's new again.
My bike stopped working after a year and 2 weeks. I called the store and they got me right in. They diagnosed the bike and fixed the problem the same day. They were super friendly and eager to help me and make my experience with Trek excellent!
Recent purchase was great! Both people I spoke to were very helpful.
Good customer service when I visited this location.
I like the quality, selection, and excellent service at the Trek store. You’re always greeted when you walk in and given expert advice. Of course, going into a bike shop is like being a kid in a candy store for me, but the Trek folks make it even better by sharing their love of bikes and biking for everyone. I’m not a “serious” cyclist and they don’t look down on me like some other stores do.
The team at this shop truly know their bicycles and truly value their customers. Products and services top notch!
Super helpful and they even showed me how to fix a flat
Great people, consistent excellent service, and of course top of the line bikes and accessories!
Chapeau to ownership, leadership, store managers, sales, bike technicians now and over the years -- you've been our "go to" for 25 years!!
Have had nothing but great experience with my Trek Emonda and the service given by the Trek team at the Greenville SC location nearest me
I’ve brought my bike to this shop several times of the past couple of years. This crew always keeps me updated with the status of the repair and gets me back on the road quickly. No complaints from me!! Will continue to use this shop when I need service.
The service was amazing. I will come back again in the future
Mary and Clay spent time to help me pick and size a bike to fit my needs for a upcoming sprint Triathlon and fitness training. The selection of brand and level options was significantly better than the other local shops I checked out. I was able to get the 2027 model of the Trek Domain SL 5 prior to availability online.
The staff looks out for the customer's best interest and needs.
The best service in all of America! Thank you Matthew and Jeremy
The team is very professional, highly knowledgeable, and always willing to go the extra mile.
Very knowledgeable and helpful. Best shop in Chatt.
The salesperson (Clay) was very knowledgeable and asked me a lot of questions to make sure to fit me with the right bike. He really took his time and answered every question. I actually had just began my search for the perfect bike and was just looking, but he did such a great job explaining the bike I didn’t need to look further.I am very happy with my purchase.
You will get top-tier service from Bradley, Kevin, and Josh! These guys truly know their stuff and make every visit to the Trek Bicycle Store a fantastic experience.
Whether you are a beginner looking for your first hybrid or an experienced rider tuning up a high-end road bike, they treat every customer with the same high level of respect and enthusiasm. They never push unnecessary upgrades and honestly focus on what is best for your riding style and budget.
They handle all my issues and crazy requests with a smile.
Good inventory. Bill took the time to explain all my options.
Mary did a great job in the sales process.
Friendly and courteous staff.
Matt Coy is Da Man, always helpful, knowledgeable and there to assist in all matters (heck he even suggested I buy another $10,000 bike ugh) now he has me thinking...do I need electronic shifters on a new Trek.
everyone was friendly, helpful and extremely knowledgeable! They were able to fix my problem quickly and the repair work was done well.
Love you guys. Good people. Excellent service. Been a customer 20+ years. Would not go anywhere else.
Great equipment and friendly, quick, and knowledgeable service.
Customer service 🫡
I wouldn't take my bikes anywhere else for service. Justin and Jake do a great job repairing and maintaining the bikes, and I trust their work. Although Chris didn't provide the service, he provides excellent recommendations.