Customer Testimonials
Professional service, communication, and responsive in completing service.
It was great that you guys could cut spokes for me. Staff was friendly and helpful.
Best team in the biz
Great service! I came in to buy a tool and they just fixed my problem for me - no charge!
Courteous and knowledgeable customer service.
Friendly, fast , knowledgeable service, good prices. Happy to support local shop as always. Pierre was very informative and helpful
Love the FX series bikes as well as others. Great stock of bikes and always look forward to drop in to look. Love the design, colors, quality components and comfort riding of Trek bikes.
Sales (Gerry) and repair teams (Justin) very knowledgable on Trek bikes and recommended accessories;
Staff takes necessary time to explain benefits of one bike over the other; or any technical questions; 1st priority always is satisfaction of customer with Trek products and services.
This support exists with all Trek staff at Greenville store. Whenever I've dropped in with questions like, best chain lube, most comfortable bike saddles; or any other question. Staff are kind and always helpful answering customer questions
Great support in building bike quickly once bike arrives to ensure customer satisfaction & get bike into customers hands ASAP
I'll forever remain a Trek owner; knowing Greenville and corporate stand behind the bikes they sell and promptly resolve any issues that may arise; Saw this recently with my replacement of new FX 5 as a result of carbon frame damage even though out of warranty
When Buying a Trek bike you can have confidence in its quality and assurance Trek stands behind their bikes if customer has any concerns.
Justin & Gerry also take time to explain to customers how to perform simple maint on the bike like cleaning/waxing of chain, or showing the customer "hands on" how to do a certain task like take a tire off.
Entire Greenville staff are always happy to assist customers and proactive on helping
customers with any issue.
I've witnessed this with other customers. No matter how busy sales or mechanical staff are they take the time to assist customer, even if it requires immediate adjustment to a bike brought in. I also know I can be confident with any repairs they perform on my bike as all mechanics are very qualified for repair maintenance work.
Amazing as always thank you so much everyone
I was in a bind, I knew these were good guys in this shop, I didn't even buy my bike from this shop, it took my bike in and they under promised and over delivered but getting my bike back to me days earlier than I had hoped. To top it all off, these guys are super knowledgeable, experienced, and friendly. They don't treat you like you're a nuisance like some shops do.
We love the Trek bikes we purchased last Summer and the service we have received has been great.
Ability to ride multiple bikes. Purchasing here just makes sense- you are confident in what you’re getting because you’re familiar with the best alternatives. The after purchase process is exceptional. I love that it’s a one stop shop and you can get any accessories installed the day of purchase and be ready to go with exactly what you want. I also really appreciate the time that staff take to show you how to maintain your bike. It is a great shopping experience. Thank you.
Everybody there is extremely friendly and knowledgeable, everyone is extremely knowledgeable and very professional, a place that understands customer service. I bought (3) bikes from if not (4) over the years, and a cart to carry my two kids while riding, helmets, accessories, upgrades, and a Kuat (4) bike hitch mount rack for my truck. Every experience has been exception.
Super fast and reliable service. Friendly staff. Awesome store!
Both the sales and service staff are fantastic. I've had two bikes serviced (mtb and road) and both bikes have been working great since.
I really appreciate how this store focuses on making your ride successful, even if you're not purchasing a bike from them. They take the time to explain things and make sure you're prepared for your big rides.
TOP NOTCH SALES - THEY KNOW THEIR STUFF - ANSWER ENDLESS QUESTIONS
STEVEN KICKS BUTT IN THE REPAIR SHOP, - BEST IN THE CITY ! HE HAS ALWAYS BEEN A PLEASURE TO WORK WITH,,, COMMUNICATION SKILLS AND MECHANICAL KNOWLEDGE ARE THE BEST I HAVE EVER HAD IN MY 40 YEARS OF CYCLING.
Everyone does a great job,fast and knowledgeable.
Good people to deal with.
I love the enthusiastic and expert assistance. These guys are patient, knowledgeable and share their love of bikes generously. My experience was so good, I brought my wife back to buy a bike too!
Very knowledgeable and helpful staff member.
Excellent place and friendly staff
Explained in detail what was needed for my bike re-build. Kept me updated about when parts would arrive. Very easy to work with. Highly recommend!
Reliability, efficiency
They are always friendly and helpful when I take my bike in for a tune up.
I know that they go over it carfully and completely so I have no worries about mechanical breakdowns when I'm out for a ride.
: )
Always great service
Excellent bike mechanics! Jake spent extra time diagnosing and correcting a problem with my gravel bike. He and Justin always do very good work.
Chris knows “all things bikes,” and he is a pleasure to work. I always have had superb sales and service from the Trek Store in Greenville.
Excellent staff
Tuned my bicycle up in just a few days. Looks new.
The staff is friendly and knowledgeable. Saylor was really great with all of our questions. They have plenty of bikes to choose from along with all of the accessories needed. I highly recommend Atlanta Cycling of Roswell.
Love it!