Customer Testimonials
Bought our 4th bike from here this week.
Sales guys were great as always. Mortiz was awesome!
Your employee in service, I believe his name is Eddie was excellent. He clearly cared about what he was doing and worked to make sure the bike was fully serviced. Without my requesting it he found a warranty issue and I received a new crank at no cost due to his efforts.
It was a nice change, compared to what I normally experience in life, to work with a person who took the time to make sure everything was properly handled.
Always have a great inventory and quick service turn around
Expert knowledge and wonderful service. Perfect combination for a successful bike purchase.
10 out of 10 as always. I have been a customer since 2014 and bought several bikes from them. Always pleasant and always do a great job.
Professional, fast and good service
Every time I've been, an employee opens the door and greets me almost before I'm in the store. They are very attentive and listen to your needs. Always satisfied when I leave.
Tech knows his stuff. Bike is back to working like new again. Cost was reasonable too
Polite and friendly. technician very informative.
As always the service was great.
Amazing experience and great service from the whole team!
We have been using Roswell Bikes for the past 3-4 years, and everyone I have worked with is great, both sales and service. As my son has progressed with mountain biking, consequently, so has my number of visits to the bike shop. The service team has been great at building our knowledge and providing realistic recommendations each time we are repairing or upgrading our bikes. Roswell Bikes is a 10/10 in my book and recommend it to anyone looking for a local bike shop that cares about their customers.
Great selection of quality products and friendly help!
The crew is very professional and friendly
Mary and Clay were very helpful and the experience of trying out our e-bikes and making our purchase was enjoyable and painless.
Good selection and knowledgeable and helpful staff.
The staff is helpful, friendly and courteous.
The only thing I don't like about the store is it's hard to get to.
Amazing shop all the employees here are great Ramon got me set up on a custom ti Chandi megawatt and Kevin their mechanic got it put together and dialed in. Weather you want an entry level bike or go crazy like me they treat you all the same with first class
They were very friendly and helpful. I had several questions and they answered them all. I absolutely love. Trek!
So far pleased with everything
Very professional and knowledgeable.
Best bike shop and employees in the
USA
They assembled my eBike and helped me load/unload to my car. Service was fairly priced and quick turnaround. Everyone in the store was super friendly and helpful. Thank you!
Bought in my bike to be set up. They did an amazing QUICK job.
Nice people and very helpful
Staff here goes the extra mile. You're their top priority thing walking in the door. Repair costs are explained well and estimates honored. Turnaround times are a fraction of the competition. The place has enough space and technicians to make sure of that.
Glad I found them!
Great variety and customer service!
I brought in our Townies that we purchased here a while back for service. There were 2 employees who must have seen me pull into the parking lot, came out to greet me, and took the bikes off my truck!!!
They checked in my bikes while I chatted with the staff who were all very friendly and engaging (especially Ramone!!)
I picked them up a few days later and the bikes looked brand new!!!!!
Overall a very positive experience and great example of excellent customer service.
Took the opportunity with the nicer weather to get my 25 year old Trek mountain bike out, I haven't ride it in the past few years but I needed some new tires, inner tubes, and a good once over. They did a great job and did some additional cleanup on the bike, went above and beyond, I am very happy to recommend Mike and his crew at Trek !!, thank you guys for my first time there, great experience!! You never get a second chance to make a first impression.
Service Performed promptly efficiently and correctly
Good level of inventory and staff interested in interacting with customers.