Customer Testimonials
Jan was very good educating and helping selecting ebikes. We also had great support from Moritz.
The personal touch. They go out of their way to make doing business enjoyable. The entire team is incredibly responsive. They get to know you and your bike. I can trust them to do what is necessary while not overselling. Often times the response to the question, “do I need to replace X?” is “not yet, we will keep an eye on it.”
Bradley and Kevin at the Spartanburg shop are knowledgeable, personable and provide great customer service! Trek provides quality products and the crew at Spartanburg take it to an even higher level! Always a pleasure!
Both are top notch!
Great selection of bicycles for all different styles of riding!
Great customer service and very knowledgeable about the product.
Great pricing, personal and professional service !
Professional. Knowledgeable. Friendly
Great support, follow up and service.
Everything was very easy and Customer ssrcice was amazing. Thank you to Ryan for all the help!
If you want satifaction on bike service, I would search no further. And when issues arise they back their products and services. The personnel are not only professional they are personal in conversation.
High quality and attention to detail, customer needs and expectations
Had what I wanted, in stock, bought it straight out.
No pressure to add features or any fuss.
Great customer service & quality work.
Kevin and Bradley make the difference. Great guys and excellent work.
The staff always goes above and beyond. I buy as much merchandise there as possible. They always volunteer to install for me and that is helpful and appreciated. If I have a small problem, they will address at no charge. Yesterday, I took my partner’s e-bike (which he bought from a neighbor) to have the brakes adjusted. They worked on the brakes and didn’t charge us. The staff is professional and friendly, so I highly recommend using them.
Friendly service personnel. Very helpful!
Quick and professional bike repair service
The bikes are the best and the guys work with you to find the right bike.
Matt, Kevin and Eddie are excellent. I appreciate that they remember who I am when I stop in the store. Always super friendly and really helpful.
I love my local bike shop, Trek Chattanooga takes care of their customers, kindly and swiftly every single time!
Your bikes are amazing, but your customer service is unmatched. Always the best experiences.
trek products have a great reputation and longevity.
Staff was knowledgeable and helpful. they listened and ans spent time with us to give us the best customer experience. Thanks to Matt
Quality
Love the bikes service was great
High quality products and excellent service. this is a bike store for people looking to buy their first bike or experienced riders looking to upgrade. Everyone knows the product and most are very experienced cyclist that share the joy of cycling.
Always great service!
Bradley and Kevin are the greatest !! I'm a 64 year old just getting back into bike riding and they made the buying experience the best. They were understanding of all my questions and very knowledgeable of helping me with the right products for both myself and my wife. They took the time to make sure the Bike fit me and my goals. 100% recommend Trek Bikes because of the personal experience and the quality of products I purchased.
Very friendly, knowledgeable, and helpful staff.
Well built products with experienced staff. We ordered a bike for our daughter as a Christmas present, one of the Staff drove to Atlanta from Greenville SC and picked up bike to have it in time!