Customer Testimonials
Works best for me and thank you for your support.
Happy with service
The service is top notch and couldn’t ask for any better employees. Great work and always a pleasure to go in the shop .
Great customer service and expert repair!
Always friendly, helpful service (and also knowledgeable). Ramon is hilarious!!
Great service!
Friendly, informative, and reliable
Professionalism and excellent customer service
I like the staff: skilled, informed, and ready to listen to those who seek their assistance--for purchases, for bike repair, and for cycling in our region.
They were great about getting my shifter fixed from Shimano without me having to buy a new one.
Thank you!
Kim
Good service from Matt.
Great service. Knowledgeable staff.
Very helpful and knowledgeable service.
Love the personal attention and the precision in fitting the bike to me. Being new to road biking I had a lot of questions and concerns, but never felt pressured to buy. So far I love my new bike.
Great service ordered parts and had it shipped to my house very knowledgeable
Customer service and communication while repairing and upgrading my Electra Straight 8 was phenomenal. My custom Electras are special and somewhat rare so I really wanted things done correctly. Each step of the process they took great care and made thoughtful suggestions. Very much appreciated.
Staff were very helpful at each step of our bike purchase. Very responsive and well organized when ordering parts that were not in the store inventory.
They did more than an outstanding job tuning up my two bicycles.
Great customer service
The customer service was amazing!!!
Steven at the Chattanooga TREK store is absolute gold! He’s genuinely happy to be there and loves helping his customers. My 6 year old son was greeted with a big smile as we surprised him with a new bike and shared his excitement with my son. Always a great experience!
Fast, reliable, knowledgeable
Personal attention, detailed explanations, patience, knowledge, experience
Customer service and advice are great.
Friendly staff.
Friendly knowledgeable staff
Friendly, responsive and do great work for a fair price.
Quality
Bradley is great
Friendly service