Customer Testimonials
Very helpful and knowledgeable staff. Nice inventory of accessories.
Roswell location is very good and comfortable. Guys are always polite and positive, help a lot with ton of questions and repairs
Friendliness of the staff; being able to get a flat fixed while only waiting a very short time.
Aaron did a terrific job helping me with my needs. I had a bicycle accident a few months ago and wanted to have my bike inspected and repaired if needed. Aaron was able to accomplish both, including replacing a tire tube and chain, in a short period of time. I greatly appreciate the fact he only serviced the parts of the bike which needed maintenance, and nothing more. On top of that, Aaron offered suggestions and provided resources with information for trails in the local area. As someone fairly new to the area, this information was very much appreciated. The service I received from Aaron and the team at Trek Store Knoxville was first-class and look forward to doing business with them again in the future.
The sales and service were great. The staff there is very friendly, knowledgeable, and welcoming.
Fast, courteous, genuinely nice employees. Good work reasonably priced
knowledgeable - honest - steve is the best!
Service department intake rep is very thorough and thoughtful.
Michael helped me develop a plan to get back on the bike while I am suffering significant back and neck pain. The shop actually had quite a selection of new spare parts that enabled a pretty quick retrofit of my Trek Domane to get me more upright in the interim.
He was also instrumental in educating me on a bike that would work for getting my wife back into cycling. We bought the bike the next day. Her comment after her first ride in years was, "that was really fun!"
Couple this type of assistance with included free adjustments, and I think it's pretty easy to see why you would recommend this shop.
Had no rear brake on my e-bike, took it in and they fixed it the same day. everything was good , i now have brakes.
Service is a 15 on a scale of 1-10. Very pleased with my bike as well.
Plenty of people to help out minor adjustments done on the spot. Very friendly
Store always has experienced and friendly cyclists ready to offer advise and product.
Knowledgeable, friendly, conveniently located
Your staff take time to listen. Hearing my thoughts, they then match us to a solution
friendly and prompt service when needed. want to make sure your riding experience is a good one
Had my Edmonda in for a spring tuneup. Stephen resealed the tires, and checked all head bolts etc.. to torque spec. In and out quickly . pleased with the service and job done!
Quick and thorough - very helpful!
Justin went above and beyond to find a dropper post that works in my small frame old school bike.
Excellent customer service by Bill Vann
Stephen and David were very personable, informative, and clearly know their stuff. They got me taken care of quick as possible
Quality, friendly service done quickly at a fair price.
Great service, Trek team was very knowledgeable and helpful.
Bought a new bike after not riding for over 20 years. Very friendly and knowledgeable service and guidance. No bike shop egos - great customer experience.
Matt was great.
Chris, Chris and Charlie were a great help and did a great job! I would highly recommend the Alpharetta location to anyone.
Gerry, our sales guy was awesome. Listened, and then recommended a pair of e bikes that we love. Steve, our service tech, knows his business. Just had one of the bikes in for spongy brakes, he diagnosed, and had it done within a day, plus did derailleur tweaks under the lifetime adjustments warranty.
These guys are always fast and friendly!
And the trek products are as solid as it gets.
Outstanding customer service.
Everyone was professional, friendly and quick to help!
Very knowledgeable very helpful. Had a great selection… may purchasing a quality bicycle very easy ,thank you.