Customer Testimonials
They are our go to place for bikes and repairs. Best people ever!
ELITE customer service!
Trek products are state of the art
Customer care and product selection is great!
You guys are very polite and sweet lovely and trustworthy and I love your services and I love being a trek customer with y'all and you guys help us a lot and I love you guys.🚵♂️🚵♂️🚵♂️🛣🛣🛣.
Jess and Amos took the time to make sure I liked the bike purchased and more importantly made sure it fit correctly!
They took the time to be certain it was “the Goldilocks “ fit ……. just right.
Thanks for the great service!
Joel and his team are great! They are always ready to help and they get the job done right. I appreciate their advice and guidance. They have helped me resolve some pretty unusual technical problems and warranty claims. They are very knowledgeable and are great guys to work with when you need service.
Customer support. Service
Outstanding customer service ... highly recommended !!
They go above and beyond to provide the best of service!
good products. great service.
Very customer-centric staff & services. We recently headed out on a bike ride and noticed one of our tires was beginning to fray. We stopped at Trek, and one of the staff immediately came out to help us at our car / bike carrier. We were sold 2 new (better) tires, they were installed immediately, and we were able to keep our plans and ride that afternoon. Great service / products ... fabulous staff!
Quick, responsive service team.
Clean , nicely-laid out store
Good selection of bikes on hand to look at. Also can get a bike from another store if necessary
Great service, friendly, informative, always willing to go the extra mile and they always remember me 🙏
Very Professional and Friendly and great customer service
Great service
Steve was incredibly gracious and considerate helping me with my bicycle set up; he is top-notch and I would recommend you guys to anyone who values service within the industry.
Always stellar customer service and support. This is the exact reason I purchased by bike here - the friendliness and expertise, ongoing tune-up and support, and feeling like I trust them to only do what's best and needed to keep my bike going strong.
Everyone that I have dealt with at this location has been great and very helpful. I will be back for sure.
Incredibly friendly and helpful staff!
Staff was very knowledgeable and helpful. They took the time to ensure the bicycle that I purchased was set up properly and to provide information I needed for maintenance. I expect the Trek Fuel Ex 7 will last for many years based on the quality of the product and the maintenance service that Trek Greenville offers.
Customer Services from Heather Dayton !
Staff was helpful and knowledgeable about the process and products
Really great range of products and bikes. Everything from adventure bikes and electric options to gravel, full suspension mountain and road race bikes. All the equipment and components too. Shop’s warranty policies are also great and super extensive and their bike fitting policy is awesome. Best part of the shop is the staff though. Incredibly knowledgeable and helpful. Always happy to answer any questions and refer you to the right product/direction for you. Haven’t been wrong so far. Never pressure you into buying anything you don’t need/want or try to sell you anything unnecessary. They’re also just nice people who love bikes.
Great manager Chris helped me out.
Like the team, like the bikes
Sam was super knowledgeable with helping me pick new parts for my bike and helping with a bike fit. Will definitely be back !
We purchased two bikes, bike rack, and helmet from Luke. His customer service, patience, and knowledge were exemplary. The store was busy but he took his time, we weren’t rushed and he answered every question with very specific information that we requested.
The personnel were excellent and genuinely concerned about repairing my bike and bringing it back to an “as new” condition. I do recommend them to all my friends in the biking world.
Fast and reliable service. Staff is awesome, it was easy to communicate with them.