Customer Testimonials
people are great to work with.
Bill V. was awesome. He took the time to address any questions we may have had. In addition, he was knowledgeable of the products we inquired about and discussed comparison products. We felt at ease in dealing with him and not pressured to make a purchase. I highly recommend AC and Bill!
Best customer service and the bikes are top quality !
Bradley and the Spartanburg Trek Store team are courteous, knowledgeable, and amazing brand ambassadors.
The guys who work at Trek Knoxville are fantastic!!
Your crew love people
Great customer service
Staff was extremely helpful!
Customer service was AMAZING! We had an older bike and wanted to see what could be done to get it in working condition. We were welcomed with a smile and support without feeling pressured to just get a new bike. Appreciate Kevin’s attention to detail and fast turnaround. Thank you!
You should pay the triple to Steven , a great mechanic, an amazing human being .
Wry friendly
The staff was very friendly and listened to our needs. They were very informative and easy to work with no pressure. Bill is the best!!
Great customer service! They were super helpful sizing and selecting a bike for our son.
Staff is super knowledgeable and great at coming up with solutions that are outside of the box!
Friendly, easy and fast.
Customer service!
Thanks
The personnel
Great service and love the new location!
Selection and customer service
Customer service was great! I first met Sailor and he was super. I came back a week later and met Mary, again super nice! Was not going to buy a bike, I have 4 others but they were so nice I made a purchase! The purchase process was great! I have been around cycling for 40 years and visited a lot of bike shops. This shop is great! Only one shop I have dealt with was better and that was Trek Supe Store in Kearney Mesa, California!
The guys at Trek are always willing to go above and beyond to help me get back on my bike. They look out for my safety as well and helped me with a warranty that I wasn’t sure how to move forward with. thank you so much for top-notch service.
:)
Knowledgeable, helpful and friendly staff.
The store and the manager were very accommodating. We purchased out sons 20" bike at a Trek factory store in Washington state, with plans to participate in the trade-up program so a lesser privileged child could have his bike once traded in. While the Chattanooga store isn't a strict factory store that participates in the program, they were still very accommodating!
Great service from all 3 employees when I bought my new Trek Domane!!
The store personnel are always very helpful and very knowledgable.
Bradley was great, help me when I purchased, very knowledgeable
Thank you
Always friendly, knowledgeable and prompt.
Ramon was amazing. He took the time to explain the different bikes. When the bike we choose didn’t work out he traded it for a different bike that my wife loved. Friendly fast dependable service.