Customer Testimonials
Always great customer service.
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Stephen is excellent at what he does!
All the people in the store were super nice. very attentive. I will definitely return
I am incredibly impressed by how the owner of these Trek stores runs his business. Customer service #1. Concern for selling the right bike to a customer #1. Listening skills #1
Great Job and Super Helpful.
Everything was great as always. I was there for a tune-up. I didn't respond right away because there is one gear that is rattling a little bit, like it's not clicking into place. If it doesn't go away, I will be back, but I am 100% confident you will take care of it so Im not worried
Good service when I have an issue with my bike.
I think your staff and their customer focused attitude are a true differentiator. I visited several bicycle stores/brands before making my purchase and Trek Greenville staff made purchase decision for me. From the bike fitting to listening to what was important to me in the ride experience, made my purchase decision clear. Thank you Trek Greenville staff!
Very helpful, had parts in stock and fixed my service issue quickly. Knowledgeable
Great shop. They have assisted me with some major repairs and the simplest maintenance.
Great products in the store, and an exceedingly helpful staff.
Justin helped make my current ten year old bike more comfortable to ride, and when the time comes to upgrade I’ll definitely return for a bike at this store.
Prompt and friendly service
accessibility, knowledge of staff
Complete service throughout the transaction,,,
Friendly, professional and knowledgeable.
Thank you for quickly fixing my son's front brakes. We noticed on Thursday that his front brakes were not working, we came to the store, and they assessed the situation. Orginially it was going to take a week to get the part, but when I explained that he was racing on Sunday, they immedialely began to look to see if the part was available at a sister store. The part came in on Friday and we were able to pick the bike up on Friday after school. Thank you so much for your continued efforts in keeping their bikes in shape so they are able to race.
Very helpful and courteous service.
Y’all are so nice and helpful. You met me at my car this weekend to retrieve my stroller with a flat tire and fixed it up quickly, while being quite patient with my curious toddler in the meantime. I would recommend you to anyone for bikes or stroller tire repairs. Thank you for making this chore quite fun!
Good service and friendly staff
Awesome customer service. Awesome bikes.
Great store manager (Mary Hollis), awesome mechanic (Windsor), very knowledgeable and supportive higher-up (Amos)… love the personnel at this shop!
Reliably knowledgeable staff, took theirs time to explain and recommend services that I needed, and even though they could not solve my problem on the first try they were diligent to follow up and make sure to solve it.
Very professional. Bike was set up and ready ahead of time. Thanks Saylor and Mary.
Great staff and products!
The people - everyone there is not only knowledgeable but friendly.
Repair Team was super helpful, quick, efficient, and quality work.
Awesome experience with service team!
These people really know bikes and the needs of bike riders! Get there!
Very experienced and knowledgeable employees. Wouldn’t go anywhere else for sales or service.