based on 441 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The People, customer service, personalize treatment.
Everyone is friendly - the appts are as scheduled - they do great work!
Guy does what he have to do Always respectable good man is always checking out the job twice and always fee back to me if anything is wrong
Great team of people
Professional, reliable, response time and knowledgeable.
Team is responsive and services us better than most vendors.
Recently, appointments have been missed and customer service has declined.
AMAZING!!!!
Both Enver and Sushanna were responsive and caring and provided very good one-on-one customer service. The service performed was effective after the third chemical application and one steam application
Reliable
The technicians did not do all the things they were supposed to do on first visit
Great management and friendly team!
Camilo Trujillo of Assured Environments provided excellent customer service and was very responsive. We forgot to get insurance from them for a service job and Assured waited while we got the insurance sorted out, rather than making us re-schedule. The team work was much appreciated.
It is important to us that you respond quickly when we contact you. Also, you are diligent in providing routine maintenance. We don't have to call to remind you to come each month.
Everyone I have worked with at Assured is professional. Do what they say they will. Reliable and so far, NO PESTS!!!
Fast and efficient!
Respectful, quick and diligent
I work at K&L Gates at 599 Lexington Ave and I called 7/6 about a bug problem. I collected samples and had them ready for the tech. 128291 is my Account number
When the tech arrived he thanked us for the great samples and told me someone would contact me right away with an action plan.
10 days later I needed to follow up on the 16th to find out why I do not have an action plan.
I called yesterday only to find out my account manager is on vacation.
I had expected a call this morning but it is 10:30am and nothing.
Very disappointed
Knowledgeable staff
Great service! I appreciate the fact that when I have a problem, a service person comes right away to address the issue, whether ants, carpenter ants, carpenter bees, termites, etc.
Good professionals and got rid of my infestation problem very quickly
Fast reliable and great service
Always on time
Very professional and good at what they do. Little expensive. But quality is worth it.
PJ heard my specific needs and worked with me
once we knew what to do--everyone was very efficient
the men were polite and also heard my needs
Show some interest in completing the job that you all started in our apartment.
Would be good if tech had something for all kinds of bugs insects and spider on hand and not have to wait till next visit
Thorough, friendly service.
update the comments in the service report to eliminate previous work done and accurately show the current situation.
Everything