1332 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
you guys are great for large buildings,
VERY INFORMED AND RESPONSIVE
Our newest Tech Leon is just as Great as his 2 predecessors @ our site.
Professional & Thorough with his explanation of any issues that need to be addressed.
Christian does an outstanding Job keeping the pest away.
Gabriel rocks! Assured has been very nice to us and always helpful. We just appreciate the great business being given.
Technicians are professional and arrive on schedule. They are thorough. No problem has lasted beyond their visit and treatment.
Prompt service, polite technician
We are a Target store on escalation for pest activity. Our scheduled service has been for 3 times weekly and the tech has failed to show consistently for the past 3 weeks. Today the tech did not check in with a leader and then quickly checked out with the first leader he saw. Routine should be for the tech to ask for the PML or a Food Leader upon arrival. Today we were unable to followup with the tech regarding findings and any actions needed. In the past, techs have also noted dropped but not swept them up. They have walked without a leader and not reviewed past open conditions to close once the store has completed the work as well as open new conditions without depictions with the team. As a store team we are working very diligently to minimize our risk to further activity and do not feel that Assured has been a good partner.
Reliable; personable; reasonable. Thanks so much!
The commitment to deliver highly professional service tailored to meet customers satisfaction. The team provides very good communication, timely response to pest issues, collaborate on strategies for resolution and go beyond scope of contract to assure best service delivery.
Everyone is incredibly friendly, knowledgeable & professional.
On time and work well with our properties.
The technician was on time and friendly. It was a pleasure dealing with him
Reliable, good communicators, effective at the work.
Great service , reliable company
My service technician and proper , professional work
My account specialist Carlos, communicates all his treatments each visit. Explains all options and resolves all our issues in a timely manner. He is invested in his accounts. Which keeps our site in a very good position.
Friendly, informative, knowledgeable,
Our technician, Pierre is very thorough during his building inspections. He also demonstrates great customer service skills when dealing with the condo owners. We are lucky to have him serving the building.
He is very knowledgeable and helpful a true professional
Ken Ortiz
170 East end Avenue
They are the best and have exceeded my expectations! All professional, friendly, courteous. They respond with a sense of urgency and understand the business needs.
Fordham University, Bronx, NY has enjoyed and benefitted from the services of AE Pest Control for almost a decade now. From the moment AE started their services on this campus they have never let up. AE's dedication is exemplified throughout every department and person in their organization. Regularly scheduled and contracted services are handled with professionalism and without fail. Special requests are attended to immediately and with excellent results. Finally, AE has been managing pest control for a large building project on campus. The result of their work is excellent. AE Pest has done everything possible to keep Fordham as a very long term client.
Better job could be done
Assured hasn't given us much guidance on how to prevent mice and rats in our space.
Great staff and professionalism
Thank you!
Job well done
Everyone, from the person who answered the phone to Camilo to Robert, was completely professional, polite and helpful. I was very impressed with the caliber of the people I interacted with. On time, accommodating and answered all my questions. A very positive experience.
An order was placed on Wednesday for additional equipment and its now Saturday and no equipment has arrived yet.
We have a rat infestation in the garden.
We would like to know when the tech is here. We receive reports but we do not always see him in our space.
The workers are the best.