based on 507 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service and tech are very professional
Great service and concerned about solving the problem.
Your technicians need to be more thorough and handling issues.
Great service!
great job controlling mice, reliable on schedule, trustworthy when entering residents individual units.
Assured has been consistently improving the extermination protocol within our property. We have been extremely pleased with their services.
Fast and great service
The professionalism of the Co. and staff was great and courteous. Good step toward by our property manager Sara Getlin
I think that you do a good job and you have done work for us in the past and we got results.
i'm not happy with the services that was once a top rated company. the company need to improve on there services and check every rooms in the building, but just don't put it on the work ticket like if they check every room & treated them.
The responsiveness and communication
I like the way you contribute to get rid of pest using less harmful chemicals for people and pets.
Your team has always been responsive, professional and knowledgeable.
Have been using your services for over 10 years now.
Great communication with rep Erin, she was quick to get proposals, answer questions and schedule us with a very quick turnaround
Very reliable. Seemed thorough. He exploded what he was checking carefully. Thank you
Your team is available when we need them for an emergency.
I like that the whenever i call Dessie with a problem or a concern he gets right on it. He usually has some one dispatched the same day. If he cant get someone to address the sitution in a timely manner he would come himself. I appreciate him caring about the customer that much!
competence and structure
More management interaction at site.
Bugs die
Your people are not knowledgeable enough. I had little bugs coming out of my drain lines in my apartment. I explain that to them they said they didn’t know what they were they came in at sprayed some chemicals down the drain and left. They are still bugs in my appointment after a 10 minute search on the web I found out that they are grout your people are not knowledgeable enough. I had little bugs coming out of my drain lines in my apartment. I explain that to them they said they didn’t know what they were they came and it sprayed some chemical down the drain and left. They are still bugs in my apartment after a 10 minute search on the web I found out that they are grout Worms. I will call the company today to have them re-send somebody thank you
It would be nice if I knew when the technician is scheduled to come here. An email to Email address removed, or a phone call to Phone number removed (fine to leave a voice mail if I'm not here) would be very helpful. That way I can make sure that I or the custodian are here and available to give the technician access, or I know to call and reschedule if necessary. Thanks.
Courtesy and professionalism
Great service, Charlie who came was knowledgeable, thorough and did a super job.
JHD
Perfecianal workers on site it’s the way they handle the tenants an explain the situation about roaches especially when there is an infestation it’s all about understanding both sides COMUNACTION goes a long way I’m so glad I met a company that we understand each other’s needs
The thermal heat technicians David and David were excellent.
I liked your technicians / very respectful, very nice / and they knew what they were doing. Thanks.
I also want to thank Camilo for his help and your receptionist who assisted me.
You have been my building's exterminator for years.
The personal care we receive from Julia Stein.
Barry did a good job I think. I will know in the next week or 2. I do appreciate that he stay on top of things and that he is accessible.
Technicians constantly check in before and after inspections. They do their best to recommend preventative options to improve the pest control program here.