based on 317 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, respectful, and communicative.
Tech Darius is very knowledgeable and always solves any pest problem.
The technician shows up without prior notice, and if your office is working remotely, you do not have someone available to open the door for him. I think he did not perform the service. I didn’t feel like there was enough accountability. When I questioned the customer service contact, they would always tell me that they would follow back up with me but didn’t.
All service techs you send do an excellent job providing & sharing their knowledge
Results
Always on time, always on schedule. Professional service always rendered.
Goes back a while when your technician came in and did nothing.
We had to follow up and have another technician come out.
know one show up for the rat promblem in front of my building in the past 3 weeks .and again yeserday some one was to show up and didn"t show i recived a call late in day he will be here today,good luck with rat
they were on top of the work given
A+ service
If we have any issues, the response is usually pretty quick.
Otherwise, I have no complaints.
You've been around for a long time, very reliable, flexible, and easy to access/ communicate with.
The inconsistency of the exterminator is not working and never announces themselves to the building manager or superintendent.
You guys are very responsive, Very professional. Anytime, I had a problem It was handled immediately. From the support staff to the technicians - GREAT JOB !
I always recommend Assured Environments.
Patrick Sullivan
Very professional
No response on specific issues.
Good morning,
My regular technician is very thorough and observant while walking the building and providing the service. His recommendations have proven to be effective and have reduced infestations.
I’m disappointed that I had to personally chase after people I already know within the company in order to get the basic services I needed. I shouldn’t have to rely on personal connections to ensure that simple tasks are taken care of. I expected a smoother and more professional experience.
Very thorough, techs are very informant, punctual and clean!
very attentive to customers concerns.
Excellent!
Always go to Assured Environments for pest control needs. They are the Best !
Very efficient!
Shanna was very understanding, cooperative and helpful and the men who worked here were thorough and patient.
Following the monthly service, I get a call with results and preventative measures thta can be implemented.
I've been working in buildings for over 30 years, and our tech, Angel is the best!
Assured has been taken care of us for years and has made our food audits easier. Our technician Franz is our go to guy. Very knowledgeable and easy to talk to. He let's us know where our problems are and completes our records for inspections. Stand up guy that gets the job done!
Your staff are always very attentive to detail and very helpful. They represent Assured Environments well.
First and foremost, never have the "Supervisor from the Bronx" call me or even bother to think about my propety again. His manarism and his hindrance to perform service at my site has dissapointed and caused a major problem with my reliance with Assured. I recently had a situation where an emegency service call was put out to my local tech who is most reponsive for the last 10 years, an emegency service call is rare from us because of the simple fact my local technician is on point and does a spectacular job maintaing my property. I called my service tech for the emergency, he relaid to me it needed to be approved by one of his managers who intern sends me an email asking if the emergency call would be approved by me for a miniscual cost of $400, my approval was the fact that I called in the emergency service in the first place. My Tech is usually here at 530AM or 6AM when I arrived the next morning found out he never showed because of an approval. The manager called me later the next morning asking if it was okay to charge me the $400 for the service, I asked why was the service held up for $400? If thats the service charge then so be it. He then had someone from the Bronx call me and he was rude and thought he needed to tell me he was a retired NYPD Police as if that made a difference to my situation. Horrible, disrespectful and unprofessional.
He actually had the audacity to tell me he was going to eat the $400!! The whole reason this was held up was for $400 and now you going to make it disapear? So dissapointing
I spent over $1300 just a few months ago on a service that yelded negitive results and did not say a thing, the service cost is the service cost
Reginal manger Janes green interveened and help turn the situation around but it was already to late
Between the Thug charactoristic from the Bronx and the poor communication from Izzy, I know now Assured is no longer the same service that I have delt with for 20+ years
The knowledge of the field, the response time, the respect with communication