based on 252 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Responsive personable technician (Pete) Addresses problems and diagnoses issues correctly. Reliable
Timely professional service. I have used them in multiple locations over 15 years.
We still don't understand why some restrooms are not included in the monthly service.
Hi -
I have been a customer for several years and I currently have three buildings under your care. None of the buildings have ever had major issues so the service was more to have the assurance in rare instances I do have a minor pest issues.
For the first few years the service was excellent!
- We would receive advance notification of when to schedule each quarterly treatment
- The customer service was very helpful.
- The technicians would always make each scheduled appointment and were very friendly.
- If I had any issues between treatment the contract allowed for me to have another treatment. I rarely used this but it was perfect given I didn’t have any major issues.
In the last six months or so the service has become very disappointing.
- I don’t always receive advance notice of a quarterly treatment but I always receive the bill, even if nothing gets treated.
- When I call customer service the call center employee can never help directly with scheduling appointments, answering questions, etc. He takes a message and I usually receive a call back one or two days later.
- When I recently called to report a minor issue between treatments I was told the issue was not covered and I only have coverage for two pests which I have never had issues with.
- I recently was scheduled for a treatment and the technician only came to treat one out of three apartments, even though all three occupants were home. When I called to ask about it I was told they would charge me again to come out and treat the other two apartments.
Bottom line there have clearly been some recent changes. It would be good to receive a written notification of the changes. I assume you are trying to steer customers to a different service offering but clear terms would make it easier for customers to understand the changes and what our options are.
Very professional, on time with excellent experience and knowledge, highly recommended.
Thank you
Service was excellent from start to finish. My account rep was in constant communication with our location and he made sure that the workers knew where to go. The workers did an excellent job of cleaning our warehouse and they did it in a timely fashion.
Gus Sofronis
Procurement Director
JK.com
knowledgeable and courteous technicians!
Excellent customer service skills and knowledgable.
the service staff. Everyone I have encountered is professional, friendly and responsive.
Very responsive, and quick service as needed.
Communication in a whole
Everyone is so friendly and professional. So easy to do business with. Looking forward to building our partnership as the company grows.
The members work diligently to get to the root cause af a problem. They have great communication and follow up. The implementation of preventative steps are thoroughly shared.
Carlos is very responsive to our needs.
Communicates well with all treatments and areas that need attention.
Thank you for a great service.
Israel is the best!!!
My technician Luis is well trained and very professional. He takes care of my building thoroughly.
Everybody was very responsive. Whatever building requirements needed addressing to approve their arrival they took care of quickly.
i like the tech he is very informative and does a great job
I have always had a good working relationship with the tech's with Assured Exterminator. they have provided the JC office with good service.
excellent service, good service report.
I would like to see the same person coming always as it was before instead of new faces every time - one person gets to know the problems of a specific location and to know what works and what doesn't work
All of our experiences have been amazing.
Assured Environments has quality staff that care about the client.
It’s weird that that account manager and the monthly maintenance person don’t communicate about our account. We do 2 clean out services a year and 2 monthly maintenance services. The tech and my account manager dont treat pest control the same so who’s to say we are doing the right kinds of treatments in our office ? I also still have major pest sitings regardless of how much treatments I’m doing. It’s actually embarrassing because our employees will always post when they see a roach or water bug in our office on our update channel for everyone in the company to know we have a pest problem (8000 employees worldwide). Despite me following all recommendation’s… installing door sweepers, foaming all the holes we can (considering office layouts). I know it is hard to have no pests in nyc during the warmer months but I don’t have the same pest issue I have 6 blocks down in the same neighborhood. I honestly can’t recommend this company because as far as the employees are concerned, our company of choice is not doing a good job at controlling our pest issues.
Len provides excellent customer service and is always available to help!
Comprehensive service.
The staff is attentive.
Always reliable and prompt. Always checks and inspects and tells us if we need anything done.
Services are wonderful and always willing to help with additional issues when necessary to resolve problem. , communication is key, much appreciated.