based on 1749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician is both very pleasant to work with, he is also very effective and very dedicated to managing our problems.
Had an issue that only they could fix!! Highly recommend not like some other companies.
Keeping the office pest free!
Friendly technicians who explain in easy terms
servic tect is the best
Reliable responsive reasonable
Great routine maintenance. Professional and effective.
Your team come and tick boxes, don’t actively adjust reports, constantly try and shift responsibility.
The efficiency and regularity
Technician has a excellent understanding and experience of his job and explains what is needed to perform there work.
Always on time, professional and considerate of the space. Thanks!
Your technician, James Joyce, has been terrific in the years we have had him on our premises. He is responsive to all issues, communicates extremely well, and points out areas that we need to address ourselves. He should be commended for the way he goes above and beyond.
Very efficient service.
The ability of Assured to respond to issues/ special request, flexibility of services and response time, and cost of your services.
I truly appreciate the hospitable nature and the quality of people that Assured Environments employs. Justice is a respectful, knowledgable and pleasant guy to be around. We appreciate him at Away Travel. This is our 2nd assigned tech and unfortunately I can't recall the initial person assigned to our site but he was very pleasant as well. Thank you.
Good service
Eddie, our designated exterminator is the best. We appreciate his dedication to good service with courtesy and a friendly smile
Joshua, our Tech Person, is wonderful; very reliable, clear, professional, and efficient. He knows where problems may be forming and heads them off.
Sincerely, Mary
Always reliable and efficient.
Always reliable and courteous .
Experienced and knowledgeable team to truly treat rodent problems efficiently. Supportive professionals who understand trauma of experiencing rodent infestations and working together to eliminate the problem.
You frequently miss the regular monthly scheduled dates. Most often I learn of this from tenants that have waited all day but had no one show up. If, and it's a big if, I do hear from you, it's most often at the end of the scheduled date.
The service you provide is a common service. It's how you handle us as a customer that has us seeking bids from competition.
No communication
Professional and very thorough. Great report and follow up.
Great service
Bed bug detection.
Good at what you do
My technician is always on time and making sure my building is free from rodents. Thank you , Corey!
It is all about timely service and the ability of your tec to prevent issues but when an issue comes up the ability resolve it quickly. Jorge Mojica does that for us, he has great job knowledge and customer service skills. The staff has at both the hospital and nursing home know Jorge and have confidence that he will do whatever it takes to resolve any issue that comes up. Because he has been working at St. Catherine's for the last 10 years. Jorge has done a great job when we had a big issue with bed bugs also the dog and handler are great too. If there is anything I would say needs improvement it's that there is no one from your management team who we can contact in an emergency. That ended when Stephen DuBon who was our account manager left.
Name removed
Director of Environmental Services
St. Catherine of Siena Hospital and Nursing Home