based on 302 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Elton our Tech is fantastic!
Great, friendly service, understands our specific needs
The service and personnel are excellent, very professional, punctual and courteous. The findings are communicated in a short period of time which provides a Landlord or a Management company the ability to remedy the situation immediately.
Too techie...Don't like the digital scribble. No advance notice on recurring appointments. So far
I'm the only one catching mice.
Very responsive and thorough. Esteban goes above and beyond to meet our needs.
The exterminator comes once a month regularly and he always replaces the traps or sticky glue traps without leaving a mess.
Very efficient and timely service
Christian was professional, respectful and thorough. He answered all my questions and had such a pleasant manner.
The guys did a great Job! Seamless
Excellent service
The tech Carlos that arrives weekly to my office is the most kind, effective and respectful every week. Thank you for excellent service every time.
The team is professional, efficient and reports are distributed quickly.
The only issue was the window of time alloted - the elderly gentlemen was agitated that the team hadn't arrived sooner/faster.
Long term customers
Let me know if there is anything new I should be aware of (instead of it just being a refreshing of the static traps).
on time and quick response on service calls
Come on a conssistant basis & follow up.
Prompt services and also quality work.
Always great service.
Charles works well with us and he's dependable and pleasant. Tiffany has been very helpful in making sure we are accommodated when needed. I have never had a problem with staff.
Overall the service in my unit was pretty good, but I am disappointed in a few things: Jason was supposed to email me pictures that he took of my bathroom vanity with an explanation of a repair that needed to happen and why they couldn't spray the foam in that area. He never did even though I provided my email address. Then I called the next day and left a message about this, no on ever call me back. I need this to come from him or Assured so I can forward it on to my building management company so it is coming from a third party and not me. Very annoyed that he said he would email those pictures and the write up and he did not. Also, no one has called or email to schedule the follow up appointment that is supposed to be tomorrow, Friday June 27, from 1-5. Lastly, my signature was forged on the service report, and it says there are no open conditions. There are a handful of open conditions, including the bathroom vanity issue. Also, I have seen even more mice since the inspection last Friday, including one the next day, and then one yesterday. I see evidence of them every single day and they are running under my fridge. There are more holes that need to be filled when they come back, and more areas that need to be checked. The problem is not yet under control, and it is disgusting.
Did not follow up as promised we still have mice no communication from assured
Dennis was fabulous
Friendly, reliable caring service
prompt response
A few times our weekly service was not done
Very professional. Kept me informed throughout process.
always on time schedule
Prompt and efective service.
Assured has proven to be an exceptionally reliable vendor upon whom we can consistently depend. Their performance in both contracted services and emergency service calls is characterized by prompt responsiveness and a commendable commitment to accommodating our needs while completing work in a timely manner. The technicians demonstrate a high level of training, professionalism, helpfulness, and courtesy. We encourage Assured to maintain this exemplary standard of service.
I requested a K9 for a bedbug inspection in an apartment via email. No one resounded to my request. Very disappointing. I reached out to another company and they came.