based on 1332 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I give my regular/routine technician a 10! My regular service technician does a thorough job. He literally goes through the building, he checks, replaces all the the traps as needed. He provides advice to prevent infestations, and takes pride in what he does. I really appreciate it.
The other technicians who cover for him while he is on vacation or out. I would rate a 2 they generally run through the building like it was on fire.
What we like the most is always dealing with the same tech.
I have found the team to be highly professional in their approach.
Service technicians have all been very nice and very attentive. They take the time to explain what they have found on their walk through of our facility and any action that needs to be taken.
Always prompt and friendly and gets the job done!
Chris is fantastic. He was diligent in trying to find the source of our issue.
Howard is thorough, knows his stuff, and cares not only about getting rid of pests, but doing it in a way that’s best for our business and our customers.
Great communication and thorough reports about extermination activities. Detailed and organized. Thank you!
Faster service
Service is on a schedule. Technician are friendly yet professional
Please make sure the technician arrives during the scheduled time slot and not when he/she feels like it. As a property owner I need to be home when a technician arrives since I am the decision maker for my household, not my tenants. I'm glad one if my tenants was home to give the technician access the first time, but during the follow up visit the technician came outside of the time slot they were supposed to which means I wasn't home to meet them for the follow up. This is unacceptable. Do better.
We've been a customer of yours for over 10 years, and you are still getting our address wrong!
We are not 45 Broadway! we are 51 Astor Place!
We have been trying to reach you regarding our Lantern Fly infestation for two days now and no one has responded to us.
At the outset the service was spotty. If rating you, i'd give you a 4 or 5 max.
When Freddy entered the picture, the service level improved dramatically. After 3+ hours of investigation, he was able to determine where the moths were continuing to breed.
This level of persistence was missing in the initial service. I am still trying to understand why i was charged $1,100 2x for the service, which seems quite excessive to me.
If you would like more info on my experience, feel free to call.
Name removed
327 CPW
Phone number removed
Great 😊
Consistently excellent customer service for everyone I deal with at your company.
The Technician that is assigned to our company is always respectful, kind, courteous and accommodating. He shows up every month with no issues.
Monthly scheduling and schedule for special needs
Communicates well with customer.
Always checks on our concerns.
Very reliable to our facility.
Reliable service with attention to detail.
Prompt return calls- good cRe
As a long time, customer, I am very disappointed in the service I have received. With bees swarming in my house, I had to push to get someone to come in a timely manner. The person who came was nice, but did not seem to know very much about bees, their treatment, and what we might expect. In fact, after a few days of the bees dying, they came back with a vengeance. My wife was stung and had a welt on her arm for days. We cannot use a part of our house. I have called your company many many many times and rarely received a phone call back. Everyone seems to not be able to do anything because “that’s somebody else’s job.” I cled back this morning and was able to set a time for a follow up treatment tomorrow. I appreciate that but this whole experience has been incredibly upsetting. Based on my experience, ommunication, dealing with the problem and follow up are all serious issues. At this point I would be hard pressed to recommend your company. I hope that this gets resolved and I will be able to in the future.
Exterminator has kept this building clean and has been on top of any issues that may arise
Angel is friendly, solves problems and easy to work with.
need to be more responsive
The team is always very professional and pleasant.
Freddie was excellent. Super nice guy. Seemed very very competent and experienced.
My only complaint is that the company never told me I had to empty the closets.
great sevice
Friendly staff, clear terms for service.
The service was quick, the technician was very knowledgeable and discreet about his services (we had an office full of employees that we didn't entirely want to know we were having an issue).
The tech. was very knowledgeable, professional and very cooperative. GREAT JOB