based on 252 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech that services Morgan north is helpful, insightful, hard working and through
Professional service managers and techs and everyone has a very good attitude.
The Technician is very knowledgeable, responsive to emails and thinks proactively to implement actions to take to mitigate risk of pest harborage.
Great services. On-time, dedicated technicians. Professional and knowledgeable. Highly recommended !!
In, the The last six months we had a service call scheduled and then a technician never showed up because the company sent him to another stop to fill in another persons place. Never got calls. I called several times and it just kept happening. Finally this past week I got my technician back and I hope this continues, very hard to get people in your office to verify if you’re getting someone or not and I only want my technician, not a substitute I had to send away to substitutes. The whole service should really be re-looked and studied. It shows that a new company has taken over and you got to get your act together.
Thomas who does my bi annual compactor / chute cleaning in a 70 story building is the best !
Gene Kastner
Resident Manager
Very professional, and what they do . They take the time to survey the property and treated in the correct way.
great communication with management.
We have a regular monthly service which pay for timely every month. However, we have constant problems. The walk through by Assured Environments employees usually last five minutes and many times by employees who are new and not familiar with the house. In general, the employees are not prepared for, or capable of, providing the service Assured Environments purports the provide. The mice are smarter. We, as a family, constantly find droppings and have to kill the mice ourselves because the "traps" put by Assured Environments are not effective. The only thing Assured Environments is capable of doing is to recommend that we pay for additional services (in addition to the monthly retainer we pay), which we have done in the past, but it didn't resolve the problems. We also received very uncourteous and unprofessional e-mail communications from Enver Mahmutovic. We are in the process of looking for a different exterminator for our monthly service, and to report what is frankly not right: Assured Environments seek payment for a service it cannot provide. That's called a scam. Very disappointing all together.
Good and fast service, very reliable company.
The technician who comes monthly is wonderful. We don't have any troubles since using Assured!
AS A HEALTH CARE FACILITY PROBLEMS WITH PEST CONTROL SHOULD ALWAYS BE ADDRESSED SAME DAY. PATIENTS AND STAFF EXPECT ALMOST IMMEDIATE RESPONSE. AT TIMES ASSURED DOES NOT RESPOND FOR 24 HOURS AND SOMETIMES WITHOUT INTERVENTION ON MY PART THE RESPONSE IS NOT WHAT A HEALTHCARE FACILTY EXPECTS AND IS NEEDED FOR PATIENT SATISFACTION.
Extremely responsive and great customer service!
Hire good employees visiting the site and make sure they are professional enough to see and handle the job
There was only one person from 9am until 11am
Short of workers
So far, we are satisfying with the service provided by Assured. Thanks
Quicker response time and follow-up
Staff
Our technician, Carlos, is excellent. He understands the multifaceted areas around our building and Campus. He deals with Sister Residents, Students and Staff etc. with respect and kindness. The only issue we have is when he is not available and a sub comes to perform the regular work.
not their fault, but it definitely changes the dynamics.
The representative that services my First name removed, Johnny Rivera, is outstanding. He does awesome work, is excellent with communicating his findings with management, and it's always a pleasure when he is in the First name removed. He is a great person and he deserves recognition.
Your company provides good service
Quick professional and courteous service
Very knowledgeable staff
Your company was highly recommended from our Building. Your team gave us instructions on what to clean out and were very informative and patient with my many questions.
Thank you
Good service and reports
Courteous behavior from the field person.
He's friendly and he do the job when he comes into the building
Very good !
I would like to speak to area manager.
JLL is very pleased with Assured Environment services.
very professional performance