based on 311 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always great service.
Charles works well with us and he's dependable and pleasant. Tiffany has been very helpful in making sure we are accommodated when needed. I have never had a problem with staff.
Overall the service in my unit was pretty good, but I am disappointed in a few things: Jason was supposed to email me pictures that he took of my bathroom vanity with an explanation of a repair that needed to happen and why they couldn't spray the foam in that area. He never did even though I provided my email address. Then I called the next day and left a message about this, no on ever call me back. I need this to come from him or Assured so I can forward it on to my building management company so it is coming from a third party and not me. Very annoyed that he said he would email those pictures and the write up and he did not. Also, no one has called or email to schedule the follow up appointment that is supposed to be tomorrow, Friday June 27, from 1-5. Lastly, my signature was forged on the service report, and it says there are no open conditions. There are a handful of open conditions, including the bathroom vanity issue. Also, I have seen even more mice since the inspection last Friday, including one the next day, and then one yesterday. I see evidence of them every single day and they are running under my fridge. There are more holes that need to be filled when they come back, and more areas that need to be checked. The problem is not yet under control, and it is disgusting.
Did not follow up as promised we still have mice no communication from assured
Dennis was fabulous
Friendly, reliable caring service
prompt response
A few times our weekly service was not done
Very professional. Kept me informed throughout process.
always on time schedule
Prompt and efective service.
Assured has proven to be an exceptionally reliable vendor upon whom we can consistently depend. Their performance in both contracted services and emergency service calls is characterized by prompt responsiveness and a commendable commitment to accommodating our needs while completing work in a timely manner. The technicians demonstrate a high level of training, professionalism, helpfulness, and courtesy. We encourage Assured to maintain this exemplary standard of service.
You are very reactive when we mention an issue and you are always ready to help.
Good service overall.
The service was overpriced for what was done.
Very responsive and professional. The portal is a great new tool for reporting issues and Assured is very thorough in making sure we are audit-ready.
Love our technician. Always shows up when he's supposed to and is super helpful and pleasant.
Very forthcoming, suggestions are improving work enviornment.
Excellent technician (Emmanuel), appointment time was good (within window). No problems at all.
I have been using Assured Environment for quite a few years, Never had a problem.
Tyquan is Amazing, he's very responsive and patient and personable. He gets me all the answers timely. I was very frustrated with your company before I started communicating with him.
Thank you, Tyquan, for making my life easier!
Thank you
Nicole Manzi
Tech arrives on time and is very professional when servicing our office
good job by techs
Having an assigned exterminator to serve our building assures consistence in the maintenance service you provide. Eddie is very knowledgeable, professional and courteous.
The service is dependable with excdell3nt feedback on finding & recommendations. Unfortunately with the rodent increase in the area is really important to stay on top of the situation and Assurred does that very well.
The technician knows what he is doing and is very responsive and proactive in the service he provides.
Service was prompt, comprehensive. All good
They are very professional and very responsible in their work.
cockroach activity in the bottle room and bathroom that was not addressed during the visit
Prompt services and also quality work.