based on 1702 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
non effective mice treatment
Over the past two months we have had a mouse/rat infestation. The techs that come have not done anything to assist besides putting down non-baited traps that are not helping. We have called several times and each time a tech comes they do little to nothing. They have not evaluated the perimeter of the property or given us any indication as to how the rodents are getting in. We had the head of maintenance from Mercy Hospital reach out and a supervisor came to our site. All he did was complain that he had to come here all the way from upstate. He checked one room. When we requested that he look outside he refused. We then asked him to check a lounge that we specifically mentioned when we called and her begrudgingly walked down the hallway to do that. He then showed us a list on his phone of all of the other sites he had to go to.
This visit was unprofessional. Also, we do not need a pest control company that just comes for visits to collect money, but does not actually assist us when we have an issue.
prompt, reliable and thorough
Their A/R personnel is not knowledgeable of her job and that is very critical to Assured and frustrating to us, the clients.
The service reports are doubtful.
Put more poster on public notice
professional, reliable and helpful... great results
Proactive, consistent and gets the job done. The building's rodent and roach issues have diminished with positive feedback from residents and staff.
your staff were very in touch and keep management informed of all
Assured is collaborative and responsive
our inspection reports are always indicating the wrong information about the glue traps laid. We have called several times to rectify with no resolution or call backs.
The tech that does my building is an outstanding worker, knowledgeable, and professional. Very happy with the service.
prompt when called for a concern.
Tech Edwin Rivas is professional and accommodates our needs and provides excellent customer service.
Yeah Christian came back to my Wendy's store #7998 to cover someone who was on vacation. Christian was my original Tech and he is outstanding. Does a great job everytime he is in the store.
Quick response, flexibility to adapt when our internal policies are updated. Quarterly risk assessments and participation in Semi-annual management reviews and audits
Very thorough
Our technician Hassan is great.
Our tech always is timely and friendly and does a great job.
Angel is great at his job. He is thoughtful and thorough and concerned and always accommodating with scheduling.
Attention to detail and good reporting
good communication
on time and very
Consistantly attentive service
I have the best service technician! Carlos Lopez is the Best!
What I like about your services is, you are reliable and provide service without disrupting the workplace.
Our inspector/service person is extremely pleasant and thorough. He is quick and quite which is important in our critical office spaces.
Best pest control service in New York.
Alfred Molina is professional and accurate.
I would recommend Assured Environment to everyone.
So far things overall are good
Your techs are efficient and friendly and get the job done !
Consistant and very polite to my staff and shareholders.