based on 1699 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great staff was friendly and the food was good
Great food and service
We have followed ECW since it opened in Mt Airy. Our last visit, the restaurant was empty, yet it took forever to even get someone to wait on us. And there were plenty of service staff behind the counter talking. Add to it, the portions were smaller than normal and the chicken wasn’t nearly as flavorful as is usually the norm. I guess anyone can have a bad day, but the entire experience from service to food was definite south of ordinary.
Great service and great food
The wings are awesome!
The food is delicious. The people are friendly, I enjoy the sweet potato fries
Food was great and this location does a great job making sure everything is in the order always and food fresh and hot always
The hostess was amazing
Staff is great! Food is amazing
Food quality and friendliness seem to have slipped recently. The chicken sandwich that I received was dry even though I got hot flavor and added an additional add on flavor…. It should not have been a dry chicken with just a touch of sauce on the middle. The piece of chicken I received was gristly as well.
I must ask why the hostesses send the customer to the back of the store to pickup their takeout food. A customer asks at the front reception for the food and then they get sent to the back of the restaurant where they have to get in another line and ask again to pick up the food from a busy bartender. The food is already paid for and it is not being kept warm so that is rather inconvenient for the customer.
I gave a 7 rating because the food used to be better than I received. With the price increases and lower quality service and food quality, there is less incentive to visit this location.
Faster service with food..
Good food reasonable prices
Cook instructions. We would go East Coast couple times a week. But last couple of time they wasn't as good as usual. Last time our order wasn't correct. We ordered with no peppers & we had peppers. And both times the Philly cheese steak sub was to spicy with seasonings.
Wings are good
How quick is was a ke to be seated and the attention I got from the waitress.
Absolutely wonderful experience!
Missed items due on a take out. 2nd time in a row
The food was great and the wait staff very efficient and nice
We love East Coast Wings. We are in our70’s and most of our friends don’t go out for wings. If anyone asked for a recommendation we would say you have the best wings in Kingsport.
Your internet service is almost nonexistent but your wings and service are both excellent.
I thought the boneless wings I ordered were rushed because the sauce was just lightly spread on them in a few places. They still tasted just fine, but the presentation could have been better.
Did not offer refills
Did not offer cups or boxes to go
Did not ask about points
Just not good customer service
Your wings, yummy 😋
It's been awhile since we ordered from East Coast so we were excited. We ordered the 25 wings+chip special. Wings were cooked to perfection, however we specifically requested NO SALT on the chips. Instead of NO salt, the chips tasted drenched in salt which made them (for us) able to eat. Extremely disappointing.
East Coast is our weekly go too during football season so added attention to order details is imperative for us and all your guests.
I love the wings and the prompt service
Great service and decent white wine
Fresh and delicious food!
The food, the service, and atmosphere are great!
Great food for reasonable price!🌝🌝
Wonderful food and excellent service!
The chicken tenders hot w Martinique sauce was bangin. Love the fries and chips with your awesome ranch.
I had a pickup order and was greeted with exceptional customer service. Just by habit, I checked the food when I walked back to my vehicle. Everything was perfect and the wings smelled amazing. We all agreed the wings were a 10 out of 10. I will definitely order from this establishment again very soon!