based on 3242 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All in all a smooth transaction from placing the order, customizing options to picking up the order
We had a great waitress, the staff is friendly, and the food was great!
The food is always good; however, the girls taking the orders don’t necessarily pay attention when you mention “military discount “. This has happened several times and the latest Saturday night. My husband reminded them before he paid and one girl said ok and another girl said you stopped doing it. Who’s right?
We had great service for a change
Sat at the bar for 20 minutes before bartender even asked for my order. I had to call the take-out area while sitting at the bar to order food!!
Hi Greg. My name is Chris and I am the general manager of the East Coast Wings and Grill in Kernersville. Thank you for your feedback! I’m very sorry your last visit with us was not up to par. I will address this issue promptly and we hope to have you back soon!
I ordered lemon pepper wings and they were not flavored. Without the lemon pepper they were just plain fried chicken wings that needed salt.
The food was really good
Food is always quick and fresh. Staff keeps my drink filled and is friendly.
Our waitress was very attentive and the food was very good. I wish before the hostess seats you, he/she would ask if you have any issues with sitting in the bar area before taking us back there. We are born again Christians and do not drink and also we had two small boys in our care. I can’t understand why anyone would think that we would want to eat in the bar. We had to ask to be seated somewhere else.
On time and correct
Watching the Carolina Hurricanes game at the bar
The food. Our waitress was very good too.
I do not receive the buffalo mac I paid extra for, nor any replacement side for my quesadilla.
Online ordering and pick up
The food and service is always great.
My wings were not the correct flavor I tried to call several times and no one would answer the phone very disappointed with my experience
The manager always comes stops by all the tables to check on the customers. The wings are excellent.
Yet again, an item was left out of the order, the wings were overcooked and had no flavor, and there was a random box of lettuce in the order. I can honestly say that about every 3rd order I get, historically for the last 3 years, something is wrong with it and the flavor is terrible. If my son didn’t like the basic chicken fingers and fries, I’d probably never go there. Consistently inconsistent.
The food was great and good service
Great meal wings and chips were outstanding and Caleb gave great service!
Great service , food and atmosphere
Never leave hungry.
I have not been able to find something on the menu that I really like
So glad Rachael has returned. She is the very best waitress.
About half the time the chips are soggy for carryout. Also, there is basically no difference in heat level from hot to volcanic. Volcanic have a tiny bit of heat but are not nearly spicy enough. So the levels go from a tiny bit of heat (volcanic) to being so hot that are not edible (insane). This is consistent problem.
bring back lunch and beer specials.
Have a larger staff.
Bieber facility and wait time
The service is fantastic and the food is really good!
Cade was our service and he was amazing! Very attentive and good came out perfect and tasty!
Very friendly