based on 217 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First, I love ECW. Big fan here. Many years. Not happy with some of the menu changes but I can still get my favorite (Outwest ranch) used to be magma (cool name) now it's extra hot (meh). I order in person and by phone. I never check my to-go orders before I leave, I don't believe I should have to. Neither have I voiced a complaint or concern at the storefront I frequent as of yet. I speak only of my Outwest ranch as I am very consistent in my ordering. It not longer comes "tossed". Wings are cooked and sauce is added but the wings are not evenly coated. The sauce itself is not mixed prior to the container, (Guessing flavor and heat) as rolling the wings in the sauce changes the color as it mixes. I prefer mine extra saucy. I enjoy it immensely and even dip my vegetables in it. I have purchased cups of it for use at home. It has also become the secret ingredient to my football dip. (shhh...don't tell!) My last five or so orders I asked and paid (I think) for my wings to extra saucy only to find a well measured just enough. My last order was this past Friday. Called in and picked up on my way home. (My turn to cook) When I unpacked everything was great except my split order of 25 bone-in (always) Outwest ranch (always). 15 molten hot magma (must be said in Dr. Evil's voice) and ten mild (wife's portion that I almost always finish). Neither were tossed. Couldn't even tell wife's were Outwest ranch. Mine had sauce enough to cover the wings if I rolled them individually with the last requiring me to pool the last of the sauce with the paper liner. I actually spoke to my wife of my frustration and was considering odering from the another ECW further away (multiple horrible dine-in experiences, never ordered pick up) in hopes that things would improve. As to making it right, better managerial over site / quality control would be my guess. Free wings wouldn't hurt.
Bring back the old pretzel bites. The new ones aren’t good
Too much background noise to hear and to be heard order specifics were explained several times but order did not come as we described, specifically the converted, which btw are not showing on the menu. The Video menu is a pain! So I had to call and it still wasn’t right with the store taking mynn no order. Ordered two celery and carrots - rec’d celery only. Was not happy with the huge pieces of lettuce in my Caesar salad. Was an ok experience but this time not worth $88. Sorry. But we will be back as always
Great food and service!
Everything mk
Service and food aligned well. My daughter and I enjoyed lunch.
The food tasted great!
Food was perfectly prepared and ready when promised
Good food and atmosphere. Reasonable prices. Great bartender.
My go to bar
My wings was delicious
Love the food, love the service, but absolutely hate the parking. My daughter had planned to join me, but decided not to take the chance of not having a parking spot.
The food is always delicious and the staff is very nice!
Great food and great service!
Ordered online. MacBurger and fries, and the tenders wings combo with fries. When my husband went to pickup they couldn’t find the order and had to remake it. He had to show them the email with the order. Then we realized after he got home they left out the order of wings even though they asked him several times what sauce was supposed to be on them. We live about 30 minutes away so we were def not gonna drive back to get them.
Always a good experience. Food was good, service was fast,
Would like to know if ECW Kville would like to renew this Sponsorship of the Triad Cardinals Baseball teams? Chris or Daryl can you let me know? Phone number removed
It was good and fast but the restaurant was cold inside
Great servers
Friendly help, love the food!
The great quality of the food, the quick service and friendly staff.
This was my first visit to the High Point location and service was terrible and food was not the quality that I receive from other locations. The sauce flavors were greatly different from previous experiences and the kitchen had no clue what the limited Hawaiian was. They literally threw cold pineapple on top of Teri Ginger Garlic per the receipt.
The food preparation was poor, food was dripping in grease, it can be better
Both the food and service were wonderful. Our server, Emily, was one of the best servers we have ever had checking on us frequently but not to the point of annoyance, and she had a cheerful disposition. We ordered something new along with our usual, and learned we now have another new favorite. The price was incredibly fair, and we will be back soon.
Service and food were both great. Thanks!
Wonderful food and service
Sweet potato waffle fries
Great value for what I got. Convenient and fast service
Great food and service!
The food was prepared to my specifications and was ready for pick up at the stated time. Thank you.
The atmosphere and the waitress was very attentive but not too much.