based on 681 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good food, great customer service
I've only ever ordered for pickup, maybe a half dozen times now. My girlfriend and I go to SportsPage pretty regularly, and since my oldest daughter doesn't like SportsPage, she doesn't go with us. Instead, I'll order carry out from ECW and bring it home to her once we're done eating. In more times than not, I get a serious vibe from the hostess that by me coming in to pick up an order, it's a big inconvenience to her. Once she was talking to someone who was there (a friend I suppose), for an ongoing amount of time. Obviously not a customer based on the conversation. It was almost like I was invisible as I was standing there. Other times it's extended wait times while they talk on the phone. It's kind of become a running joke in my family about how the food there is so good, but being a customer there is pretty rough.
Customer service was wonderful
Food was great
We love it here
Great night, Terri was fantastic on service and the the wings were well prepared...great job!!(appreciated the christmas card as well.)
ECW could make huge gains by offering a traditional hot/buffalo, saucy wing option on the menu. When I order from other restaurants who serve wings, it's because ECW does not have this staple wing flavor as an option like most places.
Always great service with correct items in my order, delicious food, and friendly pickup service from staff
Not sure why the lettuce is always Wilted with bits of slimy pieces (not a lot but makes me nervous to put salad dressing on it before inspecting it). It Is almost like they chop it up the night before and leave it out.
Service was slow. There seems to be a staffing issue. Also, the number of beers on tap has decreased over time.
Service & food
We love going to the New Garden location because we can count on it that our food is accurate, hot, and we experience great customer service. They do a great job of welcoming immediately upon walking in.
The staff is nice and the food comes out fast and fresh, I enjoy dining here
Food is always so fresh & tasty.
Great service
Order was processed quickly and was able to pick up in a timely fashion.
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I had a wonderful experience at East Coast wings during my visit.
One of my favorite ECW
The staff great you at the door sincerely, very helpful and let you know about your order. The place is never empty and the order and food is great
Delicious wings as expected, price is too expensive.
Excellent food and service!!!!!
The waitresses were great
The lettuce wrap was very good season just right
With East Coast, I can try different menu items with confidence. Great food with great prices!
We enjoy Becky waiting on us. She is the best!!!!
Order not ready, order wronf
We love sitting in Casey’s section! He is a great server that takes care of our every need!! The food is always good too!
No reasoning on those wings at all as high as the price was!!!
Good food & good service