based on 6933 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We just live too far to go very often and or recommend someone else to go. Perhaps one could be opened closer to us Woodbridge or Dumphries area.
Good atmosphere, a lot of regulars that are always nice to sit and chat with.
Good service
The National Day was very well appreciated to participate in. Wings & chips very good!!!
Prompt and courteous service and great wings.
The food is always delicious and our server was patient and accommodating. We love coming to your restaurant in Mt. Airy, NC.
Fantastic offer. I already recommended ECW to several of my friends. I'll be back.
We love ECW Lunch Specials! The waitresses are always great. Our recommendation, hire friendlier hostesses to seat your customers. These are your front line of defense & they set the tone. The last 3 at Mt. Airy have been TERRIBLE at their job. This last young lady never spoke a word. Rolled her eyes because she had to get off her phone to seat us. Snatched up menus, walked us to our table with a look on her face like she was being marched to death row. Threw the menus on the table & walked away. I watched her do thos to every single person that came in. Not a great way to start a meal. For sure doesn't make customers want to stay longer & spend more money. A manager may want to train hostesses at this location to be a bit friendlier.
I always enjoy the wings, hot and juicy. I enjoy the sides. SERVICE was great.
The wait staff is super friendly, my son and I have been twice in one week and have had the pleasure of having Sunny wait on us. She gave excellent advice to try a new flavor.
Service and food is always good!!
Steve B
Prompt order in time shown. Staff was super friendly and had order exactly right
Great food Service was great always paid attention to the customers
The ordering process was seamless, great food and friendly staff. Kudos to ECW!!
Great service, friendly staff and always enjoy our meals!
Our server was fantastic! Food came out quick
When the waitress brought my order from the kitchen, a roach was crawling on the bag. Apparently there are pests in the kitchen. Once I see high reviews, I am certain I will patronize the business in the future.
Only issue i had was yesterday on .25 cent wing day i think you should consider making it a Members only price and only sending it to customers who have been reward members way prior to the promotion date. Your stores were overwhelmed and as a long time customer who regularly supports your business i was a little hurt I couldn't get in on the deal. But on Monday the day prior to the .25 wing day when I picked up my order everything was OK I did have to send them back because they were over fried (and I like crispy) but they were far past that. They took them back and sent me out fresh ones so customers service was efficient.
Food is always good. Quick Service, offers specials, good loyalty program
Everything was great as always
The food was amazing! As was the service and the management. They make this place worth coming back to! Highly recommend
Meeting new people!
This location has improved a lot in the last couple years. Our orders the last 3-4 times have been smooth and correct
Don't run out of wings on National Wing Day before dinner !!
Good food at good prices.
When I order chicken strips with bbq sauce and pay put the sauce on my chicken strips Almost everytime I have to say there's no sauce and they give me a cup on the side I like it on the tenders and if I didn't check I would have plain chicken tenders
The staff is always friendly and helpful. The food is brought out very quick and hot and delicious. The restaurant is very clean with easy in and easy out parking.
We appreciate being treated so well.
Thanks
Tammy is also always a wonderful server. She makes every visit enjoyable. Had the grilled shrimp was delicious!
The food was delicious… as usual!
Our server was very attentive and pleasant.
It was a great experience.
Great service and staff