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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean fast and friendly
The professionalism of the technicians cleaning my carpets, the quality of the job, the attention to detail, the technology of the carpet cleaning method, and how the technicians wear booties when they are cleaning the carpets.
The carpet does not look good, it also raised a seam. We called and had the technician return for a very visible spot and was told it was do to the age of the carpet and bla bla bla. The carpet is only 1 year old. He then indicated to his associate that spot was not there on the original cleaning. This was not the case, it was the reason we had the carpet cleaned. All in all, we do not feel that your service is improved over a rug doctor.
Your scheduled process was not efficient at all. After making the request online I received an email that stated "Your appointment is on Wednesday, January 25, 2012. A zerorezTM representative will contact you with a more specific time of arrival two days prior to your appointment date". I had no contact until I called at 5pm on Monday evening and was told that scheduling was still not complete and I would be contacted the following day. I was not contacted and had to reach out again Tuesday morning and was told I had the 8 to 11 time slot. That afternoon I was contacted by Zerorez and told they had made a mistake and I was now in the 3 to 5 slot. I had already made arrangements and told the service rep I needed the 8 to 11 slot back, which ultimately occurred. Your customer service on the front end is in need of repair. The technician, Kasten Jessen, was very polite and did a fine job.
I'm really pleased with how clean our carpets look. Our hallway was highly stained with dirt and grease spots. I can't believe how much they were able to get out of the carpet. It looks fantastic!
Nothing really, mybson dealt with the workers first as my husband and I were'nt home when they arrived.
Our technician was very knowledgeable, professional and did a great job. I heard of your company many times by Doug Wright on KSL and felt I could trust your services.
the technician was very thourough at cleaning my carpets several times.
Your service was completed on time as advertised
Good communication re time of arrival. Prompt.
No residue, clean equipment, cordial and efficient representative.
Shoe covers to prevent outside soil from coming in.
Quality and price.
My carpet looks great! Service was also very good.
I had my carpets cleaned. The carpet is almost 15 years old and they hadn't been cleaned in over a year. When the technicians were finished, I was very please with the result. The carpets cleaned up really nice :)
Carpet dried fast.
when our grout was sealed after the tile was cleaned the sealer was spilled on the tile and it looks like there are spots all over the tile. It will not come off with a damp rag.
The product got the carpet really clean and looking great! I got an appointment really quickly too.
I loved how great my carpets looked after having them cleaned by Zerorez. I also was so impressed with Dallin, the gentlemen who cleaned my carpets. I feel he went above and beyond.
Zerorez get all the stains out with out chemicals!
I was impressed with the attention to detail that my technician Daniel had. I was happy that many of the stains that frustrated me so much were removed.
I really enjoyed the clean feel of the carpet without the sudsy feel that other cleaners leave behind.
quality of the clean; competent cleaner; love that you will call me and let me know you are on your way so I can leave work and meet there (saves on my vacation time).
They were friendly and answered all of my questions before they even started cleaning. The price was fair and the service great!
The carpet looks like new. It feels so clean afterwards.
You came when you said you would. Did a good job with little interuption to our business.
The technician was quick and thorough.
fast, clean. Removed spots. Looks awesome.
the technition was professional , informative, and really cared about the job he did , which by the way was great!
I had never used Zerorez so I thought I'd give them a chance. First of all, I was very impressed with Jeremy. He was so nice and explained the system of cleaning that would be used. He was in and out pretty quick and was very respecful of our home. I was happy to see that the carpets came really clean and didn't take too long to dry. Our socks didn't soak when we had to walk on it before it was all the way dry. We had one or two tiny spots (in our main hallway) that came back after they were dry. We called back and they arranged for someone to come treat the stuborn spots....and it worked.It was so awesome! I will for sure use Zerorez again.
Attention to detali in cleaning tasks and pride in his work. Took the "extra effort" to satisfy his customer.
I have had Zerorez clean my carpets at least 6 different times. They have always been punctual, courteous and efficient. I like the idea that a lot of residue is not left in the carpets after they have been cleaned. They are quite fair with their pricing. I would recommend Zerorez to anyone needing that kind of service.