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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I find your request to be premature. I was very satisified with the service. The young man was very professional. My carpets look good, BUT the real test comes with time - only with time will I know if your cleaning methods leave no residue to attract dirt and cause my carpets to get dirty more quickly. So ignore the 5 rating, give me a few months, and then ask me again
No soaps in my carpets and rugs
Two days after I had Zerorez clean my carpets I had them clean two of my favorite chairs. They are light cream colored upholstery and I was pretty nervous about having them cleaned. I was very pleased with how they turned out.
I love how clean the carpets look and feel. I especially loved that when they dried, they were
soft rather than crunchy like they were when I used another company.
Would like to have seen the mess he dumped out from the canister cleaned up instead of left on my porch, and the mess from the vents that escaped his vacuum also cleaned up from my carpet.
The tech who came, David, did an excellent job and was helpful in explaining what he was doing.
The techs are great to work with and very nice and professional. They treat my cheap stuff as if it were their own. Good people.
Carpets taking a LONG time to dry. Definitely longer than the 6-8 hours e were told. Maybe a higher posted extraction device or bring high powered fans to help. After 15 hours still damp in many places.
Profesional, thorough, easy to use, appointments available when you want them. Honest helpful service people who work hard to please.
I like the process you use. My carpets dry fast. I have had three different technicians and they have all been very professional. I am actually having one of your technicians come out today to see about cleaning my two favorite cream colored chairs. I'm a little nervous but wouldn't trust anyone else with them.
Nice service that is friendly & prompt. I would highly recommend their service to others !
Carpets get cleaned without chemical residue.
Luis was great. He was able to get all the stains our of my carpets that the other guys left behind. Its been a few days and the carpet still looks great.
fast drying time, no chemical order
My carpet was imported and thus a challenge to be cleaned without water. Zerorez did a good job.
I like the technnology, and the friendly, thorough service.
I love how great my carpets looked and how quickly they dried.
Clean carpets and low residue or smell left behind.
I had my dryer vent cleaned and the power of the vacuum collapsed part of the vent. The technician did his best to straighten it out, but it needs to be fixed. He told me that a supervisor would be calling me and I have yet to receive a call. I have used you many times and the last two visits have been disappointing. Both times the technician has had to return to fix something. The first time my living room carpets were not completely cleaned (several areas had been missed) and the carpets were extra wet. This time I have a dryer vent issue. I'm not sure if I will spend the money with you again.
I use you guys every time we get our carpets cleaned -- you do a great job -- I just get tired of all the upselling....
After carpet dried it didn't really look clean and carpet felt stiff on the botton of feet.
The area rugs took longer than told 2 weeks and 4 days. The tan rug was not cleaned around the edges and dark spots where the machine bounced over. The red rug wasn't rich in color. Oh well can not use your company again, I spent over 280.00 for bad cleaning.
Thank you for my input
Clean clean carpet no residue soft and clean
The drying time took a little longer than we expected. But we are happy with the results and had a good experience.
Knowledgable sales people. Courtous, friendly and professional. Daniel our service tech was great.
I am pleased with the results, however I had one room that had pet odors. The smell has returned. I am wondering if a second cleaning would fix it, or if I need to replace the carpet all together. But the other rooms look great.
Fast and professional service. They have always done a great job for me. They are really friendly and good with my children.
Efficient, effective, excellent result. Doesn't attract more dirt or stains as do other chemical treatments. I've been a Zerorez fan even when you were Aqua-something!
I've had other carpet cleaning companies clean my carpets, and they do not stay clean as long as when Zerorez does the cleaning. I'm convinced that the technology is superior. The technicians that do the work are always very polite, and they always do very good work. I have always been very pleased with the service. The prices are very competetive as well.
The technician was excellent. I showed him the problem areas that I was concerned about and that had not been cleaned well at all by another company a 3-4 months ago and he was very attentive and explained what he would try to do to get them clean. He worked very hard to get these areas cleaned and succeeded. Our carpet looks great and I will definitely call Zerorez for future cleaning.
Zero Rez employee was kind and courteous. I thought he had done a fantastic job until I walked to the basement. That stain must be super hard to get out, because it still remains. The represenative of zero rez didnt inform me of this. I found out a day later after the carpet had dried. Other than that great service.