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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet was SOOOOO clean. When they came back the next year and it didn't look as good as the first time I had them out, they redid it.
He spent time making sure the carpets were clean. He was very considerate-I liked that he wore shoe covers and put protective shields on the corners so that the hoses wouldn't chip the paint. He was friendly and accommodating.
Train them to use manners! Technician was quite arrogant. He bad-mouthed the previous techs that had come to clean, saying they didn't do it correctly. (My cleaning was actually a rinsing of some animal pretreat that did not rinse well the first time.) He told me to fill out the survey after they were done, and that there would be a place that I could write down how 'awesome' he was. He was not awesome. He was pushy and obnoxious. He kept trying to sell me services I did not want. He criticized former employees and the company's training. He contradicted me when I told him what services I had had previously done (inspite of my receipts!) He said that's now how it's done, blah blah blah.
BEDROOM FLOOR NOT CLEANED TO OUR SATISFACTION. DID NOT NOTICE IT UNTIL NEXT MORNING.
HAD FRESH BLOODSTAIN IN FAMILY ROOM. DID NOT REMOVE IT. WE FELT THAT IF HE WOULD HAVE USED SOME MORE EFFORT, IT COULD HAVE BEEN REMOVED. I HAVE SINCE REMOVED STAIN MYSELF. HAD PERSON CLEAN MOST OF THAT ROOM OVER AGAIN.
On time service and job well done.
The urine smell on all 3 areas still exist.
able to get all spots out and didnt smell like chemicals
The carpets maintain their brightness and spots do not reappear as they have with other products. The carpet cleaner was friendly, courteous and conscientious about his work and explained the products very well, also making suggestions and demonstrating other products and services for consideration.
just try to be on time
Workers were great and my floors look amazing.
i dont feel like the protectant was worth the 30.00 , i would not do that again .. i have used your service before and been very happy.. this time was just ok.. my carpets took over 24 hrs to dry and i see some stains returning and it has only been 2 days
SCHEDULING TIME
The carpet was not clean. one area was completely missed. I used a carpet cleaner,the white rag I used was dirty from the spot cleaning I did. This was the second time I have not been satisfied with your cleaning results. I will not try a third time.
your rep was very professional and knowledgeable and your products worked very well
Our c.arpet and furniture have never been cleaned this well
I like that even when I highly doubt a certain stain will be removed it always comes clean. Plus I really like Jerome Duffey! He is very nice, informative, up sales products without fail and is not pushy! really impressed with zero Rez!!!!
They did a great job cleaning. However the price that my wife payed was not the advanced price.
Excellent at getting out stains and traffic areas. Carpet feels, looks, and smells clean. I especially like that no soap or detergent is involved.
Very friendly staff. Very professional
The rugs were REALLY clean. I've had them professionally cleaned before, but was never satisfied. Zerorez really did a good job.
Fast, Friendly, Clean my Carpet well!
The cleaning and service were great. My only concern is the price. I spent A LOT more than I anticipated!
I had concerns about the cleaned carpet having bubbles and called customer service. I received a live person to talk to that alleviated my concerns and when the problem wasn't resolved with time; a technician was sent out to fix the problem. I was totally satisfied with their excellent service!
We like that there are no soap/shampoo products used and that you care enough to use better water also. The fellow that served us was very friendly, taking time to explain the products used, how they worked and answered our many questions. We had wanted to try your service but didn't think you came this far south. Our carpets looked great and we are very satisfied.
We have some salt stains that came back after the carpet dried .... We need to ghet rid of these stains .... ??????
on time, great customer service, great cleaning.
clean, no chemical smells, friendly service
Great and friendly service was provided by a man who had worked a long day before he came to our house. Also the product has given new shine to our counter tops and bathroom tile.
I like knowing that my carpets aren't being filled with chemicals, soaps or detergents. And I like the results! The carpets look SO much better.
Get the cleaning right the first time!