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based on 34519 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets looked great after the cleaning and Parker was friendly and gave good information
Clean carpets!
The technician was very careful and thorough. The carpets look new again.
Didn’t let me know that wool and viscose fibers need to be dry cleaned at the store site and that dry cleaning is more and takes a couple weeks. My quote ended up being $900 more than I was expecting.
Carpets are not stiff or sticky after service. Might-colored carpets are brighter and cleaner than they have ever been before using Zerorez.
On time, friendly and the carpets and tile came out beautifully!
Slimy and scammy upselling. I never approved it and you all did it anyway. Would never recommend.
They come on time. They’re very friendly. And most of the carpet looks wonderful!
They were wonderful!
Smoother communication over the phone— multiple reps told us different pricing estimates and it was confusing
The technician was prompt and worked hard to clean our upholstery.
First and second initial point of contact got me to experienced agents on the phone...actual live humans! Lately, I'm always surprised--and often alarmed--when I have to talk to some AI voice who inevitably has to transfer me to a human, anyway...a much preferable way to book a visit for typical residential services. It was super easy to schedule a visit for carpet cleaning. The ZeroRez tech who came to our home was courteous and professional, and did an excellent job.
Technician did a great job, was prompt and friendly
Prompt and excellent service. Carpet looks much better. Jared did a good job.
First our technician Patty did an impeccable job and explained everything and listened to our concerns. We appreciate how fast the carpet dries, but also how well the cleaning process works.
Clean. No chemicals
My carpets turned out very clean, and it was done quicker than expected.
On time... Perfessional attitude... ABOVE AND BEYOND
He was on time, very friendly, very professional and did an excellect job. He also gave me a very good price.
I like to use Zerorez because it IS zero residue left in the carpets. I would recommend this company any day.
I am very happy with the work Shaun did on my carpets.
He was knowledgeable, courteous, professional, and quick!
Service was very fast and up front about cost before job was started. Our service technician was able to get all of our pets stains out and was thorough after, showing us the stains were removed with the UV light. We were satisfied with this service.
A very knowledgeable staff, very quick and to the point and excellent job, cleaning my carpet.
Stellar service!
I used your service over ten times.
A recent service, July 24th, the attendant said a rug,
which is impossible to move, is an additional charge.
In other words, he was saying I would be charged
twice for the same room!!
This never happened in my 10 prior visits!
I will pay a customer service rep $10 to come out to
my condo to investigate!
Zerorez always does a great job of cleaning our carpets. We have used them for several years.
Very professional and thorough, explained the process and benefits
Easy to schedule with, accommodating staff, fast
Healthier cleaning ingredients
The products give us an amazing clean.

Evan, our carpet cleaner, let me know he was on his way, so we had time to vacuum and out up the baby gate for our pup. When he arrived, he was very thorough and explained everything very well. He took extra care with my pup here, ensuring the door was closed when he wasn't using it. Everything was dry about 4 hours later, so just in time for dinner.
He cleaned three rooms, our hallway, and our sectional, and was respectful of our things. I also liked that the smell wasn't bad and dissipated quickly. I gave him a generous tip because he did so well and I would use him again!
Thanks for a great job!
Julia Nielsen