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based on 34264 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Landon the service rep was great. He came back to do a touch up on a few bad spots.
Product seems to work well and the rep that shampooed our carpets is absolutely excellent very professional and he did an excellent job
I like that there are no toxic chemicals used for cleaning and that the carpet dries quickly.
I have used Zerorez several times for my carpet cleaning and have always gotten excellent customer service with great carpet cleaning results.
The tech that cleaned my carpet was very good. I always like the way my carpets turn out after Zerorez clean them. My carpets dry very fast after the cleaning.
The technician was very professional and helpful
The technician who cleaned my carpet did an excellent job. He was so helpful in moving a couch or two. He took extra time to make sure a few dirty spots were taken care of.
Online scheduling and able to get an appointment in the same week
It was quick
He took his time and did a great job!
Service was great!!
No soap residue left behind on the carpet. Patti was friendly and hard working. She did a great job on my carpet!
I was ready to replace our carpets, they looked so horrible. We've had another company clean them before. It didnt work well. Zerorez was fantastic! My carpets are like new again. It was fast and easy. Rep showed up on time and communicated well. Great experience.
Great service on duct cleaning. Thanks.
Great service
They were timely and efficient and took great care to not damage walls.
Steven was great and our carpets are clean and look newer again.
it was a joy to have Chris in my home. He is very professional. Hope he is the one that comes next time I need my carpets cleaned
Your carpet cleaning process is very effective. I have old carpet but even at that it cleans up nicely when properly cleaned. When the last cleaning was done it was not to the same degree of cleanliness as the other times I have used your company. I called and a re-service was promptly scheduled and completed with results I am very happy with. Your techs are hard working and very personable. You stand behind the objective of customer satisfaction and even with the slight inconvenience of a re-service I am confident in the final result. I do recommend your company and will be using your services going forward.
Very friendly and good work
To try to get rid of cat urine smell our bill tripled. Not using you again and I’ve been posting to the city page how outrageous the charge suddenly became. Not thrilled. Double cost? Reasonable. Triple? No…
Very happy with the service.
Prompt, easy to work with. Professional
Jack was amazing and very informative of the process.
Very pleased with his work and expertise.
I have used Zerorez for years. I love that their products don’t leave a residue and are non toxic. My carpet and upholstery always looks fantastic after they are finished.
Serviceman was awesome!!
My carpets are clean without residue
The technician was professional
The carpets look better than they did after a previous company serviced them. It's a pleasure to walk on clean carpets. Landon did a great job, too!
Efficient
Yeh chairs that were cleaned for dog still smell. I asked specifically that the bottom portion be the focus me it’s my fault for not double checking, but the bottom inch of fabric around the bottom was dry when he left. The tech did ask me to check them and I have him the thumbs up. The fabric is corduroy so you could see what direction they were cleaned and the bottom inch was not rubbed in the same direction as the rest of the chair. I assumed this was from the first pad because he said he focused cleaning on the bottom. I decided to see how it would smell once it dried and I’ve left them in a dog free room for a couple weeks and they still smell. They do not smell a bd as they were but I can still extract yellow pee water with my simple at home carpet cleaner. The upstairs carpet smell from musty break down of an old wood box spring did improve dramatically. However I can still see where several cat vomit stains were with a black light.