Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 17, 2012 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Your able to pull large obstructions out of vents
Report a concern   January 17, 2012 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

Dallin was actually early for the appointment. He called to let me know and didn't just assume I would be ready for him. He very kindly asked if he could start early or if I need to wait until the appointment window - I appreciate the flexibility. Also, Dallin was not sure about how to clean my couch and rather than guess, he make calls to get help and when he didn't see an improvement he stopped and waited for my input.
The carpet looks beautiful - but the service is what impressed me the most.
Report a concern   January 17, 2012 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

The service rep was willing to re-do an area I thought needed more attention and I was impressed with how good my carpet looked when the cleaning was completed.
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Your service was AMAZING. My carpet hadn't been cleaned in a few years and I wasn't sure it was even salvageable. The difference Zerorez made was like night and day and my carpets are revived! And the guy that came to our house was extremely friendly and professional. We'll definitely be using Zerorez again!
Report a concern   January 17, 2012 — Rated 9 out of 10 by H.C. Zerorez Salt Lake City
What do you like about our products and services?

Efficient, effective, and timely - and cost-effective
Report a concern   January 17, 2012 — Rated 2 out of 10 by K.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your rep left a grease spot behind the couch he cleaned. I know it was fresh because I tried to clean it up and some came up. I called imediately and was strung along all day with the idea that someone was going to come clean it up. At the end of the day the rep was not available on his phone and no one came. The customer service person made me feel like I was a liar. I had such high hopes and I was sorely disappointed.
Report a concern   January 17, 2012 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning system you use works very well.
Report a concern   January 17, 2012 — Rated 10 out of 10 by E.E. Zerorez Salt Lake City
What do you like about our products and services?

Got my carpets really clean and the operator was knowledgeable, friendly and helpful. It was a good experience and I will definitely highly recommend zerorez.
Report a concern   January 17, 2012 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

I liked the price and the guy that came to clean my carpets was very friendly and he cleaned several things without charging me.
Report a concern   January 17, 2012 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

They got the traffic spots out!
Report a concern   January 17, 2012 — Rated 9 out of 10 by B.B.D. Zerorez Salt Lake City
What do you like about our products and services?

I didn't buy other products, but if I had extra money, i would have! (The air duct cleaning and carpet protectant, maybe the air filter too)
Report a concern   January 17, 2012 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

They work better and smell better than others.
Report a concern   January 17, 2012 — Rated 10 out of 10 by M.E. Zerorez Salt Lake City
What do you like about our products and services?

The product is wonderful and the technician who came out couldn't have been better. He did the job quickly and made sure I was satisfied before leaving.
Report a concern   January 17, 2012 — Rated 9 out of 10 by A.P. Zerorez Salt Lake City
What do you like about our products and services?

I was surprised at how fast and thorough they were. I love how beautiful my carpets look now! My only concern with the service was that it took over night to dry, but I imagine that was due to the weather.
Report a concern   January 17, 2012 — Rated 9 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

With your follow up visit, Daniel was able to address the not so clean areas left by Andrew on the first visit.
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

My stained 7 year old carpet looks brand new and was dry quickly!
Report a concern   January 16, 2012 — Rated 9 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

Broch worked very hard to make sure the carpet and sofas were done well and thoroughly.
Report a concern   January 16, 2012 — Rated 8 out of 10 by L.C. Zerorez Salt Lake City
What could we do to improve?

The service was excellent and the carpet was really clean. The only thing was that the carpet was really wet and I had to run a big fan on it for a couple of days.
Report a concern   January 16, 2012 — Rated 9 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

Quick dry time, quick appointment time.
Report a concern   January 16, 2012 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

How well the carpet comes out looking and that there are no chemicals left behind. The customer service is always nice and prfessional and it is like they are not in a hurray to get done they take time to get the job done right!
Report a concern   January 16, 2012 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

feels and smells clean, dries fast!
Report a concern   January 16, 2012 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet was cleaned so well and looks wonderful. I really like the fact that no residue remains in my carpet. ZeroRez was able to get out stains that other cleaners hadn't been able to remove and the price was much less.
Report a concern   January 16, 2012 — Rated 8 out of 10 by L.P. Zerorez Salt Lake City
What could we do to improve?

It's only been a few days and I want to wait for several weeks to decide how completely satisfied I am.
Report a concern   January 15, 2012 — Rated 9 out of 10 by N.K. Zerorez Salt Lake City
What do you like about our products and services?

No harmful chemicals.
Report a concern   January 15, 2012 — Rated 7 out of 10 by R.R. Zerorez Salt Lake City
What could we do to improve?

He missed some spots that we told him about and scratched the corners of our wall.
Report a concern   January 15, 2012 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks and has stayed very clean
Report a concern   January 15, 2012 — Rated 9 out of 10 by G.L. Zerorez Salt Lake City
What do you like about our products and services?

cleaner seemed knowledgeable and was very friendly
Report a concern   January 15, 2012 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

I likem the fact that they don't use any chemicals. and the service was great
Report a concern   January 14, 2012 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

EXCELLENT SERVICE ALL THE TIME....FANTASTIC RESULTS ALL THE TIME....I'M ALWAYS TREATED
EXTREMELY WELL BY THE TECHNICIANS...I JUST CAN'T SAY ENOUGH NICE ABOUT ZEROREZ!!!!!!!!!
THANK YOU FOR WHO AND WHAT YOU ARE...AND FOR WHAT YOU HAVE DONE FOR CARPET CLEANING!
Report a concern   January 14, 2012 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

WE HAD OUR CARPETS CLEANED BY ZEROEZ THE FRIDAY BEFORE CHRISTMAS BECAUSE OUR FAMILY TRADITION IS TO GATHER HERE EACH YEAR. I PROCRASTINATED AND WAS CONCERNED THEY WOULDN'T BE ABLE TO GET TO US ON SUCH SHORT NOTICE, BUT THEY DID! THE TECH, I BELIEVE IT WAS JARED WAS ON TIME, KIND AND SOCIABLE. HE WAS VERY KNOWLEDGEABLE ABOUT THE ZEROEZ PROCESS AND WHY IT IS DIFFERENT FROM THE OTHERS. OTHER PROCESSES SEEM TO ATTRACT DIRT BACK TO THE CARPET QUICKLY BUT WITH ZEROREZ IT'S 3 - 4 WEEKS AND A LOT OF TRAFFIC LATER AND IT STILL LOOKS GREAT! THE PRICE WAS REASONABLE TOO. GREAT VALUE!

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