What our clients think of us!

Green approach; no chemicals or detergents that remain on the carpet as dirt magnets. Technician was good at explaining the process and answering my questions.

Jarom was friendly, knowledgeable and efficient. I was quite amazed at how the process works, which he explained in an easy-to-understand way. Although our carpets don't get a lot of wear and visible dirt, they looked beautiful after Jarom was finished. The price was great, and everything was very satisfactory. Thank you.

The service man was very personable. He also did a great job of estimating how much time it would take, I really appreciated it. I also like that my house didn't smell like chemicals after.

I was disappointed when I realized that the good deal I was geting at $60. turned into $145. I think that the service could have been less expensive. I took up all my shoes
so the gentlemen could clean under the dresser and this was not done. The living room and two bedrooms were what he said he could do for the special. I wanted the hallway done too and the stairs. He said for $20 he could do the hallway and for $65 the stairs. But if I wanted to have the protecten on he would throw that in free if I paid for the stairs. It wasn't until after he left that I realized that all he did was go along the side of the beds and at the ends. The one closet and the hall and stairs. Since he didn't do the area where the furiture was in the living room and the under the dresser I wonder if I really got my 200 sq. ft. special. Other then this the cartpet that was done looked good.

The technician was very knowledgeable and friendly and my carpets looked and felt great.

I have patronized zerorez in the past (1.5 years ago) During that visit the carpets were cleaned beyond my expectations. This time the carpets were cleaned sub-par at best. I dont plan on revisiting zerorez at this rate.

I like the customer service

No soap

Did a great job. Nice kid that did the work.

Cleaned all the stains, even ones I was unsure would come out. No smell afterwards from soap was nice.

You were very willing to work with me when I needed extra rooms done and my carpets look brand new!!

It worked--my carpet is actually clean.

I like the original big powerful trucks that suck the carpets clean and dry. I also like that there is no soap to leave a residue.

The serviceman called and was on time for the cleaning which was appreciated. He was also very polite- his name is Kiyan. However, there was a spot by the back door that dried yellow brown. My appt was on Thursday, Dec 29th. I called on Dec 30th to report the spot by the back door I'm sure this was a very busy day for you, but I waited in like to talk to someone, and when the call was answered, I was ask to hold a minute. I waited 5 minutes then hung up I called back later and the girl said she would take my number and call me back which she did not do. I then called on January 3rd and set an sppointment for January 4th. The pre-call said they would set me up for 3 to 6 pm. At 6:00 pm I had to leave and not one had called or come. I received a phone message a 6:10 that stated there was a mix up with the technician. I called the next morning and set up a second appt. The technicial did come the second time and cleaned the spot of concern.

Pricing is always an issue.

I really like the technician who comes to our houses. He is very personable and listens to my concerns and then works very hard to address the problems in my carpet. He is very professional and knows what he is doing, so he is also quick and efficient in cleaning. I love zerorez.

he was fast and efficient, very courteous and did a good job

My carpet looks great, and I feel like it will stay that way longer since you don't leave any foam in the carpet. It also dried very quickly which is great for a busy family.

Actually, everything went well, and the gentleman was very nice. I am a bit disappointed with a few areas that didn't seem to get a thorough cleaning. There were some spots in my family room that were still "sticky" and dark, as if they had not been cleaned at all, and my middle room carpet upstairs--I am not sure how well it was cleaned. Could be my imagination, though.

I am also awaiting the "coupon" for the hotel stay that was a part of the radio offer. The serviceman did not have it with him.

There were some spots that did not come out. The technician went over them a couple times but didn't use any spot treatment. I paid $314 and still have stains. Not happy!

The technician was helpful, curteous, and knowledgeable. The carpets looked very clean when he finished.

Great service

I was a little shocked how expensive it was to clean a couch and loveseat.

the tech gave me a 45 minute notice that he was on his way unlike most people that call 5-10 in advance, it was much appreciated. my only complaint is 4 days after my service was done the price dropped to 59.00 for first time customers i payed 79.00.

The additional add ons are expensive and I don't like "deceptive" advertising using coupons to lure customers in and then having add ons being so expensive.

My carpets still look great. However, your office personnel is really a mess. They didn't have me on the schedule even though they had called after Chris set it up with me to confirm the appointment. Then they sent Chris out giving him the wrong information. And then I got a confirmation email from you saying I had an appointment today. And now I get this survey. I was also promised a carpet broom from the visit Zeroez visit that never showed up. Chris had one on his truck that he gave me. Sounds to me that you are lacking on organization in the office. Evenso, I am so impressed with what the carpet cleaning has done that I will still recommend you. And I do appreciate Chris (I'm pretty sure his name is Chris.) He certainly made a difference in how things ended up with the office.

Good communication and follow through, no chemicals

The Technician was very knowledgable about carpets, extremely professional manners, and we were happy with your service our carpet looks better than it has in years.

Carpet looked great! Like new! When I needed a touch up for a rough spot, you honored your guarantee.

No residue in carpet. Care taken not to bang up walls, etc. Booties on the carpet cleaner. Process explained well.