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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I felt like the technician wasn't too concerned about making sure that my carpet was cleaned well because it needs to be replaced. He wanted to deep clean the urine areas for 50 dollars more a room and we were not interested in that and so he just did a basic cleaning. Which is what we wanted. He never cleaned under my bed and I thought it should have been done. He also was not going to put on the protectant because of the wear of our carpet. He thought it was a waste of our money when in fact it was the offer that I was given over the phone. rooms cleaned and free protectant. He was not aware of that deal. So he said well I quess I will put that on for you then. I feel like he could have taken more time on the carpet along the kitchen floor.
The technician Isaias and service was very good. I was surprised how quickly the carpets dried.
It feels very clean
The rugs look great. The employee was polite, on time, and very helpful.
I noticed an area by a chair that seemed a little "crusty" and as I rubbed it and then smelled it, it smelled like salsa or something similar to that. No one had been in the basement since the cleaning had taken place so it was obviously an area that had been missed or just had not been done adequately the first time. Most everything else looked fine.
friendly service and Mike did a really good job getting the carpet clean. I feel like my carpet gets cleaned better with zerorez than with other methods.
Our service man was great, William, we would request him each time. He helped us move things and explained everything he was doing
Best carpet cleaning we have ever had. The best part was your employee - Eddy. He was capable, friendly and sharp! If he's still around...we'll ask for him again.
The Zerorez representative that came to my home did a great job. I was so pleased with his service and the way that our carpets looked after they were cleaned. Mike, the Zerorez representative, was courteous and professional and very thorough.
Your staff really tried...they came here twice and even left a fan. However the flooding of our carpet just brought up some real bad stains. Again, we really liked your staff, but after 2 tries to get it clean I just ended up buying some small rugs and putting them down. My husband is going to try to use a small shampooer to get out the stains.
The service and the tech were wonderful, especially the tech. I won't recommend you because I highly recommended you to friends. They had 2 rooms - got the $79 special, and ended up paying $135 apparently because they had a small rug covering the carpet. Therefore, I won't be recommending you again. However, I will continue using you myself.
The use of no chemicals
Mason was friendly fast and very informative about how I should care for my carpets.
Your technician was fast and polite. He did a great job. The carpets were a wetter than I thought they would be left. It took several hours to dry.
Your system produces good results and it seems safe and reliable. Your techs are pleasant and seem anxious to do a good job. It was easy to set up the appointment online. Everything went well.
Billy G was very kind and really dud a good job
The technicians were very honest and upfront about the types of service and related costs.
We have been using Zerorez for several years. We like that the carpets are clean and that the technicians are courteous and well informed. We have recommended Zerorez to many people over the years and will continue to do so. Thanks.
the tech was great and my carpets are clean
The carpet got clean and didn't take long to dry. The young man who cleaned it was neat, presented himself well and explained everything so we didn't have to guess what he was doing.
Carpet was soft after it dried and not crunchy like the other carpet cleaning companies I've used in the past.
No smell and they cleaned my carpets very well. Also, they were very nice and answered all my questions. So glad we found you!
Employees were clean and friendly. The service was quick and efficient. We are really happy with everything.
I loved how helpful and the great job Rick Nolen did for me.
Narrow arrival appointment window.
My carpet, couch and stairs are very clean! Porter was very good.
It is a 10 plus and I already responded to this after Alfredo did the job.
My tecnittion was sloppy in the cleaning missing areas that leave me very frustrated with my spotty carpet, the only reason I would give a three instead of a zero is that the process was so good for a very dirty carpet. We had to keep on our guy to try harder on traffic areas he had good success but left stripes,, squares, and fixh shaped areas that are more dirty still than the whole. I feel he or someone else should come back because the process is obviously very good.
It's not that you were lacking. I just rarely talk about businesses with my friends.
The tech was very nice and most the carpet looks great. There is a very noticeable spot on my living room that was not there before. I went over it with a damp cloth and that lightened it a little. It would be nice if there was a way to fix that spot.