Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 31, 2011 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Prompt service. Quality work.

Report a concern   January 31, 2011 — Rated 9 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

the carpets stay clean a lot longer.

Report a concern   January 31, 2011 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

I am very allergic to chemicals and the cleaning did not bother me. It dried in the time he gave us and he was very accomodating to work with.

Report a concern   January 30, 2011 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

We are so impressed with how beautiful the carpets look after Isaias cleaned them! We loved that we were offered a demonstration on the vent cleaning and grout cleaning that Zerorez offers. We are looking forward to having those services done in our home also!

Report a concern   January 30, 2011 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

I love that your machine actually brought up the soap from the carpet cleaning the last time! Everything looked great.

Report a concern   January 29, 2011 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpet is very clean after the technician finishes.

Report a concern   January 28, 2011 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Your product and service are superior. I have used your company for years in cleaning the carpets in both of my homes and I continue to call upon you for my carpet cleaning service when needed.

Report a concern   January 27, 2011 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that you were able to get stains out no one else has. Nice employee and was very helpful

Report a concern   January 27, 2011 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpet seems much cleaner after ZeroRez than when other companies have cleaned it. An oil stain under one of our chairs was taken out completely. The technician was polite, efficient, and informative.

Report a concern   January 26, 2011 — Rated 7 out of 10 by J.R. Zerorez Salt Lake City
What could we do to improve?

The cleaning was excellent but I feel it was expensive. A couple of the bedrooms were quite small with queen-sized beds and so there was very little floor space but I was still charged the full price for up to 200 square feet.

Report a concern   January 26, 2011 — Rated 4 out of 10 by B.K.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

There are still some pen marks that showed up after it dried

Report a concern   January 25, 2011 — Rated 6 out of 10 by H.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

First I don't think that we received the protection on the one area that was addvertised. Also your truck left a oil spill on my driveway.

Report a concern   January 25, 2011 — Rated 10 out of 10 by Z.J. Zerorez Salt Lake City
What do you like about our products and services?

The outcomes are beyond my expectations. Jerry who cleaned our carpets is professional, hard working, friendly, informative, helpful, and shows great integrity.

This is the second time I have used Jerry and I want him to clean our carpets every time!

Thank you for your sale, your good reputation, your professional presentation, and your hard work.

Report a concern   January 24, 2011 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

suck the crap up out of the carpet, no chemicals

Report a concern   January 24, 2011 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez has a great product, and I have always been impressed by the friendly and professional staff.

Report a concern   January 24, 2011 — Rated 9 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly, professional and effective.

Report a concern   January 23, 2011 — Rated 8 out of 10 by J.W. Zerorez Salt Lake City
What could we do to improve?

I thought that the service was good, and my carpets look very good, but I feel like it was a bit pricey. I was quoted alot lower than what it ended up being, because my 'areas were bigger that usual.' That is something that maybe should have been told to me on the phone. The price was $100 more than what I was quoted, so I had to skip the cleaning in one of the bigger rooms. The price still ended up being $30 more than the original quote, because one of the rooms was larger than average.

Report a concern   January 20, 2011 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Fast service, relatively fast dry time, and excellent outcome. Thanks!!

Report a concern   January 20, 2011 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

You came out quickly in an emergency to help us remove water from a flooded office. Isaias was courteous and helpful, and even left his big fan to help dry things out faster! Great experience!

Report a concern   January 20, 2011 — Rated 10 out of 10 by T.O. Zerorez Salt Lake City
What do you like about our products and services?

Just an awesome job. Stephen was so helpful. My area rug looks brand new!

Report a concern   January 19, 2011 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, professional service

Report a concern   January 18, 2011 — Rated 5 out of 10 by J.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had some spots on my sofa that I wanted to get out-- and they did not. I am not sure if the tech did all that he could to try to make the spots come out. I paid $100 and my sofa doesn't look much different.

Report a concern   January 18, 2011 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Toxic free. Great results. Mike Root was veru thorough and answered all of my questions. The carpet looks great. I have already recommended Zerorez and Mike to a couple of my friends.

Report a concern   January 18, 2011 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

I liked the fact that you do not use soaps to clean,and have a new formula which is used. I noticed a difference in my living room carpet immediately. I did notice however that some places were not that clean in my bedroom, it was as though these places were missed. Iwould place you at a nine or a ten. I am really happy with the result everywhere except in my bedroom. Thanks so much for caring.

Report a concern   January 17, 2011 — Rated 5 out of 10 by J.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

There was a miscommunication with what rooms were to be cleaned. The guy in training pre-soaked/sprayed a room that wasn't suppose to be cleaned. When I asked him about the price, he said that it included all the rooms. That one room was never cleaned by the manager/trainer that was with him. I had to call and ask about it. The manager said that it was not included in our price, but with some convincing and a little frustration, they ended up coming back and cleaning the room anyway. I appreciated them coming back and cleaning but it was a bit frustrating. If the room wasn't included in the price, that's fine, but they said that the pre-soak stuff was a solution, not just water. I didn't want it just left on my daughter's bedroom carpet. The cleaning job seemed good, but I didn't think that it was worth the price. I have dealt with other companies that do similar eco-friendly/steam cleaning and they charged not near as much for the entire house. I have very small rooms with a lot of big furniture that wasn't moved, so there wasn't much area to clean anyway. I didn't feel that the price was worth it.

Report a concern   January 17, 2011 — Rated 9 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Cleanness and no residue

Report a concern   January 17, 2011 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The associate was extremely polite and helpful. The carpets looked great.

Report a concern   January 16, 2011 — Rated 9 out of 10 by C.E. Zerorez Salt Lake City
What do you like about our products and services?

I liked how thorough the service was. I am sure it will do better than the carpet cleaning I had done in August.

Report a concern   January 16, 2011 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

The people that did the work were professional and friendly, and they did a good job.

Report a concern   January 16, 2011 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

it cleans and takes out stains that have been left by others I am very pleased with the results, and the worker was very nice, clean and did an excellent job


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