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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
fast, no residue, professional
The carpet was clean, but the pile wasn't renewed and fluffy/soft.
Protect railings - clean carpet
Jerom was so helpful in so many different ways. We actually had a flood the day before in one of our basement rooms and he did such a great job cleaning all of the areas, but especially that one. He told us how to use the drying fans most effectively and helped my husband get the carpet up in the areas that the fans would dry quickest. He definately went the extra mile!
We were very pleased with the results of our carpet cleaning. We will definitely be using Zerorez in the future.
The tech was very friendly and helpful
I was quoted $185 for the carpet in my very small town home (3 bedroom special, living room, hall way, and 14 stairs), plus $.75 per square foot on tile. When my technician came in he said 'I can do the whole thing for $500' (plus he wanted me to add on airduct cleaning and sealant on top of that!) ... When I disputed the price he became very defensive and rude and told me that I was quoted wrong on the phone. I was going to ask him to leave and forget about it- when he said 'Ok I can drop it down to $400' - I reluctantly agreed because I needed the service this week, but I feel I was over charged greatly. I live in a town home that has the exact same blueprint as my neighbor, who recommended zerorez to me last week and she paid $240.
Also, I left a key and asked the technician to lock the front door when he left- he did not, it was left unlocked and every single light in the home was left on. Although the carpet and tile look good, I will not use zerorez again, if the technicians just get to make up prices without consistency and consideration for the size of the home- this guy was clearly trying to get away with overcharging me... and unfortunately for me he did.
I like the results! My carpets are not new and look great. We have lived in this house for 15 years and the marble in our kitchen had never been professional cleaned. I couldn't believe what came out of the grout and then it was sealed again. Manuel was very competent. It was clear he knew his job well. I have already suggested your service to several others. Doug Wright was right!
I love that it does not leave chemicals in the carpet. I love how fast and friendly you are.
I felt like the price was really high. Also, there is now a blue stain in a very obvious place that was not there before the carepts were cleaned.
The friendliness of the employees.
The final results were excellent and the service was great.....
better than the rest...
Too pricey for work done.
I like the care the technician took to do a good job. I was very pleased with him.
I appreciated how friendly the service was. I also appreciated the technician following me around as I showed him stains in the carpet that I'd really like attention given to. Afterwards, he took us through the house and explained what he did and what we needed to do. It was a great service!
Friendliness of the staff and man who came out to clean the carpet
So far our carpets look great. Thanks!
Very quick service. Technician was great. Loved how quickly the carpet dried. Thank you
The quickness of the response to clean my carpets. Your employee was prompt and courteous. He really worked hard at getting every rug very clean. I appreciate the results.
The work is done quickly. Service technicians are friendly and pleasant. The carpet looks great.
Shorten the 3 hr appointment window.
Seems clean without using chemicals
Friendly service,quality cleaning,
Always a good job
I love how clean my carpets look when they are cleaned! I've ONLY used zero rez on my carpets. And I always take advantage or their $69 deal, it's totally worth every penny!
Zerorez is the first company that has cleaned our carpet and it has stayed clean. This last time a spot came back up, but zerorez sent a tech over to clean that spot again at no cost to us. It looks like it is going to stay clean this time. For a pet stain, that is excellent results.
ive had you before and have been satisfied untill this time the quote was for 3 rooms i had 2 but told the rep that one was a 2 car garage size and the other a 1 car she said ok when the fellows arrived there was a different price for the dog spot and the scotch guard that i expected but not $200 worth I had all the furniture except the couch & love seat and a plant mover out after they left and the floor was dry I proceeded to move my furniture around and they had cleaned around it not under so i had to ask them to come backto finish the job. before this every one that has asked me who i have clean my carpets i have recommended you because my dirt spots or stains did not reoccur.
He answered all my questions, carpets look brand new. I am very happy and will use you again.
The price for the upholstry cleaning was a bit high - compared to the carpet cleaning cost.