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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did an amazing job and were very knowledgeable and friendly. However the scheduling of the appointment was very frusterating. Not being given a time until two days before and then having it be a three hour window was very inconvenient. Then on the day of the cleaning I was called twice and given an approximate time of when the techs would show up, however "15 minutes" turned in to an hour and 15 minutes.
Very efficient process and compared to other processes the carpets remain cleaner for longer periods while taking much less time to dry.
It works.
the service was great and i was very pleased with the results. it's so nice to have clean carpets and to not see blue gum in my carpet anymore!
It leaves the carpet without any smell and also between cleanings the dirt does not get trapped as easily as with other method of cleaning.
Very effecient, friendly and clean staff. Great results on the carpet.
I was absolutely amazed at how CLEAN my carpets are - they look brand new, literally! I was also impressed with your employee. He was polite, clean cut, well dressed and well mannered.
The one thing I question is why did the work truck have to run continually? I understand the need for during the cleaning process but a lot of the time our carpets were being stretched and yet the vehicle was left running - using lots of needless wasted gas (which means money - both to your company and I'm sure incorporated into the cost of the cleaning and stretching) and adding to the air pollution.
Spots in my carpet were removed that hadn't been removed by another company. The chair was also cleaner than the other company,but still had some discolorazation.
Very clean results. Technician Isaias Melchor was excellent...courteous, efficient, helpful. Thank you for a great cleaning
It works!!! My carpets look awesome!!
I love that you don't use chemicals and I felt like it was safe for my family!
They did a good job. very pleased
I would like to give Clemente my very highest recommendation. My carpets have never looked so good--even better than other technicians from Zerorez in the past.
He was very congenial, courteous, professional, and worked very quickly.
I THINK YOUR TRUCKS ARE VERY WELL EQUIPED. THE LAST TWO TECKS WERE THE BEST. MATTY,
DAVID. BUT DAVID DID NOT USE THE FANS, IT TOOK LONGER TO DRY. GOOD JOB!..........
I like how careful they are when they set up and how hard they work to make the job look so good
I loved t all!
Great results, No residue, knowledgable technicians and friendly service.
Friendly, fast and did a great job of explaining
This was the first time I have ever used Zerorez, and I was skeptical that it would work. I had several areas that were very soiled with grease and dirt. In fact, we were going to replace the carpet because it was so bad. After talking to a neighbor who had used your services, I decided to give it a try. I was shocked to see the stains had actually come out. We took some before and after pictures as proof!
No smells. Very clean. Great job by the technician!
Our carpet looks great! Thank you!
Your technician was prompt, and thorough! He was very efficient, and answered all of my questions. My daughter has a lot of allergies, & he addressed all of my concerns. My carpets looked and smelled fantastic!!
Service is very professioal. We are very satisfied with the wy the carpets look
The technician that came to our home did an excellent job getting some bad stains out of our carpet. He even removed fingernail polish that a little neighbor girl spilled on my daughters light cream carpet! I was very pleased.
The service technicians are very professional and are willing to help in any way. We have been a Zero Rez customer for many years and love the quality of the cleaning and the way our carpets turn out after its done. I would highly recommend Zerorez for anyones carpet cleaning needs.
My experience with Zerorez was a good one the technician was knowledgable and informative. I would request him again. I am finding however that the areas that were cleaned seem to be taking an unusual amount of time to dry, most in areas just off the "main" paths (the edges). I also had an area that appeared to have animal urine. The precleaning spray was amazing and appeared to lift the spot immediately. The tech also did deep cleanse of the area (2 flushes) but as it drys it appears to be showing a bit. Over-all, with all completed the duct clean out and carpets I am satisfied with the work...... Thank You
The advertised price of $69 grew too quickly to $250 and I felt ripped off by the time the Zerorez person left. I noticed that the $50 to spray the carpet to protect it from further stains was put on rather in a "hit and miss" barely covered and wondered if the treated carpet was completely treated? I really enjoyed the Spanish man who came, he was polite and worked hard and quickly.
I have severe allergies to fragrances (among other things), and had no reaction to having my carpets and upholstered chairs cleaned by Zerorez. I didn't have to leave the house! The spots were cleaned away on both the carpets and upholstery, and the stairs look better than they have for years, with the dirt and oils that contributed (along with wear) to matting them down in the middle of the steps. I love Zerorez! Thank you!!
The cleaning was very good but the carpets took almost 24 hours to dry. We were disappointed in how long it took.
the cleanest i have ever seen my carpet.
Clemente the technician worked very hard going over and over several deep stains.