What our clients think of us!

Quality of work and communications.

Comunication and on time service.

I signed the comment book the rep gave me when he was done. He finished very quickly, and I didn't get a chance to look at the complete job until it dried. I did notice he used the regular floor wand on the stairs while the previous rep used a special wand. I thought the price for the 7 stairs was too expensive for the little care he took to clean them. They didn't come as clean as when they were done before. Also there are a couple of spots that were missed, or not cleaned good. He was nice, but don't send him back.

Friendly technicians who were efficient and knowledgeable. They answered all our questions. We are happy with our clean carpets!

The initial "package price" is cheap so it gets me to use you. But, when the techs come out, they always want to up-sell me with various products and put a real guilt trip on when I don't want to do what they've suggested. I hate that. If the cleaning wasn't so good, I would probably not hire you because of that up-selling. I am sure it is standard practice with all of the companies though. The other thing is the price you charge for stairs. You are way too expensive! I always have Stanley Steemers come and do my stairs because they are so much cheaper.

Friendly technician, did a great job

Through cleaning process without drowning the carpet. Professional and knowledgeable technicians.

I am so satisfied with the products, staff and services that this company provides, they will continue to get my business. I have already recommended Zerorez to several people.

Professional and high quality service. And the easy of scheduling and especially the level of communication regarding times, charges etc. The communication via email is very useful for me.

Our carpets look clean and fresh. The associate was pleasant and did a fabulous job. We have been telling everyone about the fabulous work.

I have spots that came right back up. We called and appreciate that those will be taken care of.

The carpets cleaned up wonderful./

I have already recommended you. I didn't feel pushed into extra services like I have in the past with different companies. The service was done well and quickly. Thank you for coming in the designated window of time.

Very good service and workmanship

First of all, William did a wonderful job cleaning our very old carpet. Working hard on the worst spots. I also like the idea of no chemicals being put on or left in our carpet. I know very well that truck mount carpet cleaning is the best in the industry. So I was very satisfied with your equipment. Thank you.

I didn't like the heavy up saleing because of that i might think twice
I think an ad that had your services on it would be better

The carpet was extremely wet. The carpet in two rooms buckled. We called Zerorez to ask about the situation and were told it was because the backing of the carpet was wet and it would probably go back to normal but if not, they would come and re-stretch it. That was disturbing to think the carpet would have to be re-stretched.. The carpet is also quite stiff to walk on after it has finally dried.

Just be careful to clean close to the baseboards and corners on the tile. Everything was other wise done very well. Very helpful and friendly.

I was given the time slot of 3-6. The day of my appointment a girl called and said they had a cancellation and could come around 1. I told her that wouldn't work for me so we should just keep the 3-6. She then said that when someone cancels they move everyone up and she asked if someone could open up my house for them to come in. I told her no and that I needed to keep the 3-6 time. So then that day at 12:30 a man called me and said he would be at my house in about a half an hour. I told him I wasn't home and I wouldn't be until 3. So then 3 o'clock came then 4 o'clock then 5 o'clock. Then at 5:30 a girl called and said the truck broke down and would be there in a half hour. Well it was 6:10 when I called and they said they couldn't come and would reschedule for the next day from 11-2. Well 2 o'clock came the next day and no one was here. So I called and they said someone could be there in 45 min. Well they came and did a good job and threw in an extra room for the hassle. I was just very frustrated I had to live with my house in dissaray for more than 24 hours when I was expecting just an afternoon.

I think that upon completion of the cleaning, raking the carpet to raise the nap further as Chris has done in my own home seems to improve the overall look and lasting esthetics of the carpet.
When he did the carpet at 6789 South 950 East on Wednesday, the 11th of July, that was not done and I can visibly see the difference. I would like to request that he return to do this, especially on the stairs where the wear patterns were greater. It does make a difference. Our tenant has moved in, however, so we will have to coordinate. My overall satisfaction with Zerorez is very favorable and I appreciate all the help Chris has given me and those that have tried to schedule to help me with time slots have been great! Thank you all! First name removed Thompson Price. I would ot call any other company to do my carpets!!

The technician was very personable, efficient and wore his booties. My carpet looked brand new again. Unfortunately my cat peed on the newly cleaned carpet.

I think your prices are a bit high.

I was told one thing but charged another. Miscommunication!

I am waiting to see how clean the carpet stays after cleaned

The service was very thorough and detailed. The technician spent a lot of time looking and analizing the problem areas and seeking the best solution. My carpet was damp but not soaked and smelled fresh not full of chemicals.

Cleaned things off the carpet that I never thought would come out. Very friendly, courteous technicians.

It did a great job cleaning up my carpets.

Clean, Clean, Clean

cleanliness and service - Chris & Austin were amazing!

EVERYTHING!! YOU ARE THE BEST!!