What our clients think of us!

It was fast and not as wet of carpet after it was done.

Carpet didn't come as clean as we had hoped it would.
Other than that, I felt your organization runs an efficient service.
Thx

You did a great job. The carpet looks wonderful. I am concerned now though. The representative was supposed to come back on Friday to do another pet treatment (that I paid extra for). After the carpet was cleaned, it now shows yellow against the wall and smells 5 times worse than it did before it was cleaned. I will be extremely unhappy if someone does not come and re-treat or fix this problem. I didn't pay extra for the problem to get worse. Other than that, I am pleased.

Representative that called to inform of arrival time was rude.

The carpet seemed to clean up real good. Your service technician knew his product and service very well, and he did an excellent job.

I needed 3 prs of booties so I could show the rental, but the technician would only give me two.

Carpet seems clean and odor free.

Nothing--it was great

No chemicals

very thorough cleaning, house smells great!

It was expensive and more than we wanted to spend. Also, we felt like the protective coating should have been included in the original price.

It was hard to schedule an appointment for a specific time. It is very hard to just be available all day and a time frame when I first sceduled would have been nicer.

My carpets look cleaner than they have with other cleaners. I like that you don't use soap to attract dirt.

Quick and effective

I was given a 3 hour window of when I could expect zerorez to arrive. I mistakenly understood that to mean that the job would be completed within that 3 hour window and so I made plans accordingly. I had my 3 small kids at a babysitter's house the whole time, and I was scheduled to begin working at 5. (I work from home taking inbound customer-service related calls.) A little after 4 I called Zerorez to check on the status of everything. The agent I spoke with said that the crew would be there in 15-20 minutes. I reasoned that if they started in the room where I work from home then I could still begin my shift at 5 while they continue to do the rest of the house. The crew did not show up until 5:10 when I was in the middle of taking a call with a client. I realize that is only 10 minutes late, but when you give someone a 3 HOUR WINDOW, there is no excuse for being late and you can see how that would have inconvenienced me. When I expressed my dissatisfaction to the crew they apologized but didn't offer anything in the way of compensation. I suggested that they either do the hall for free or count the front room as 1 room instead of 2 and after a lengthy conversation with a supervisor they agreed to do the hall for free, which I appreciated. The crew was very nice and they did a great job, but I feel like they should be empowered to offer that kind of service recovery compensation without the customer having to ask for it and without a lengthy call to a team lead. That really would have gone a long way with me.

good service, the man who did the work was courteous, professional and efficient.

Traffic areas are clean and look new. Staff was friendly, clean, efficient, and knowlegable.

Great!

i was hoping to have 2 smalls spots in my bedroom treated where the bed posts touched to floor at the foot of the bed. We had been gone and just returned as he was finishing. He said that he had tried to look for someone to help move the bed just a little, so that he could treat the spots, but no one was there. He finished much faster than I thought. I didn't think that he could do the whole house as fast as he did. He said that the hoses were rolled up and put away and that he had 2 other appointment to do that day and that he couldn't get the stuff back out to do it. I guess that i expected a little bit more after writing you a check for $630.00 to clean my house. Several of the rooms were just traffic areas.

Great tech, great results

Your scheduling needs to do a better job and be more knowledgeable about the services that you actually provide. Though overall you do a good job the services are still too cost prohibitive to use regularly unless on a special.

I feel that you REALLY get it clean. I don't have to worry about extra chemicals, surface clean with you. It is amazing the extra care and work your guys do to provide clean carpets and vents!

It seemed as if the prices were too variable depending on the technician that would come out. a little expensive

Your technology is much cleaner and more thorough than other companies I have tried. Stains that were missed by them, were finally removed. My carpet looks new again! I like knowing that you do not use strong chemicals in your cleaning process. Also, our technician, Chris Felter, was very professional and great to work with.

great job on my dirty carpet-the young man that cleaned my carpet did a great job and was very professional and helpful......Thanks for the super service.....

It was just very expensive and I had to wait all day because my time was 11-2, but he didn't come until 2:30. But the job he did was great.

No residue and the carpets were dry a lot quicker.

The spots where our dog pottied are totally gone and odor free!! I loved how careful our technician was to go over those areas with the black light and made sure he got everything clean. One week later and it still looks great and the spots haven't returned. Our carpet hasn't looked this good since we moved into our new house five years ago! Thank you Zerorez!!

Both technicians were professional and did a very nice job. Thank you

I was happy that you were able to address issues that we had but not try and sell us on things we didn't need.